Account Manager, SLED (California)

About ID.me

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships.

ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit network.id.me.

About the Role

The Senior Strategic Account Manager (SAM) serves as the "CEO" of your assigned book of business within the State, Local, and Education (SLED) sector. This senior-level, quota-carrying position is responsible for the health, retention, and aggressive expansion of our most critical accounts. Your mission is twofold: ensure 100% net retention through impeccable renewal management and drive year-over-year growth by identifying and closing expansion opportunities within existing agency frameworks.

In this role, you will act as a strategic liaison between SLED clients and our Product team, influencing the roadmap based on government-specific compliance and needs. You will lead high-impact Executive Business Reviews that translate technical performance data into "public value" and "taxpayer ROI" for government stakeholders. Success requires navigating the "revolving door" of government leadership to maintain account stability during administration changes while leveraging existing contract vehicles to bypass traditional RFP hurdles.

Work Environment & Location

ID.me maintains a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. This position requires the candidate to be located in California to be considered.

Equal Opportunity & Culture

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Upon request, we will provide you with more information about such accommodations. ID.me participates in E-Verify.