Account Manager II — Albuquerque, NM at Lumen

About Lumen

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: jobs.lumen.com

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application & Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

To review Lumen's Privacy Notice regarding how we collect, use, and protect your personal information, please visit: jobs.lumen.com

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses.

Work location

Work model: On-site

Baca Boys Cafe, 102, 4th Street Northwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States

Albuquerque, New Mexico

Key Responsibilities

check_circleAssess product fit and expand the product portfolio within existing customer relationships
check_circleUpdate customer information including sales funnel activity, opportunity updates, and contracts
check_circleProvide superior customer service during every customer interaction
check_circleProtect base revenue and meet or exceed growth quotas for assigned customer accounts
check_circleIdentify decision makers and determine customer needs to position appropriate solutions

Requirements

verifiedHigh School diploma, GED or equivalent education
verified2 years sales experience
verifiedPrior account management experience
verifiedProficiency with Microsoft Office (Word, Excel)

Nice to Have

Associate's or Bachelor's degree or equivalent education and experience. Demonstrated stable track record of success in an inside/outside sales role. Advanced understanding of technology products and solutions and knowledge of how they are interrelated. Passion for customer service and the desire to understand and introduce new technology to customer base. Ability to function in an unscripted capacity with solid interviewing, selling, and persuasion skills, along with strong knowledge of the company's products/services and often additional knowledge of competitor's products/services.

Benefits & Perks

check_circleComprehensive health, life, and voluntary lifestyle benefitscheck_circlePerks enhancing physical, mental, emotional, and financial wellbeingcheck_circleShort-term and long-term incentive bonus structurecheck_circleSales compensation opportunities

Skills, education and keywords

Skills: Microsoft Office, Word, Excel.

Education: High School diploma, GED or equivalent education required; Associate's or Bachelor's degree or equivalent education and experience preferred; Associate's or Bachelor's degree or equivalent education and experience preferred.

Frequently asked questions about Account Manager II - Inside Public Sector at Lumen Technologies

What does a Account Manager II - Inside Public Sector at Lumen Technologies do?expand_more

Day-to-day, the Account Manager II - Inside Public Sector at Lumen Technologies will assess product fit and expand the product portfolio within existing customer relationships; update customer information including sales funnel activity, opportunity updates, and contracts; provide superior customer service during every customer interaction; and protect base revenue and meet or exceed growth quotas for assigned customer accounts.

What are the requirements for this Account Manager II - Inside Public Sector role?expand_more

To qualify for the Account Manager II - Inside Public Sector at Lumen Technologies position, applicants should have: High School diploma, GED or equivalent education; 2 years sales experience; Prior account management experience; and Proficiency with Microsoft Office (Word, Excel).

Where is the Account Manager II - Inside Public Sector role at Lumen Technologies located?expand_more

Account Manager II - Inside Public Sector at Lumen Technologies is based in Baca Boys Cafe, 102, 4th Street Northwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States. This is a on-site role.

Is this Account Manager II - Inside Public Sector job remote, hybrid, or on-site?expand_more

Lumen Technologies has listed this Account Manager II - Inside Public Sector role as on-site.

How much experience is required for this Account Manager II - Inside Public Sector role?expand_more

Account Manager II - Inside Public Sector at Lumen Technologies typically requires 2+ years of relevant experience at the mid level level.

What skills do you need for the Account Manager II - Inside Public Sector role at Lumen Technologies?expand_more

Key skills for Account Manager II - Inside Public Sector at Lumen Technologies include Microsoft Office; Word; and Excel.

What education is required for Account Manager II - Inside Public Sector at Lumen Technologies?expand_more

Educational requirements for this role: High School diploma, GED or equivalent education required; Associate's or Bachelor's degree or equivalent education and experience preferred; and Associate's or Bachelor's degree or equivalent education and experience preferred.

What category does the Account Manager II - Inside Public Sector role belong to?expand_more

Account Manager II - Inside Public Sector at Lumen Technologies is part of the sales job category on Recrutus.

Account Manager II - Inside Public Sector