Account Manager
Not Disclosed•ContractorOn-site
location_on2110, Griswold Lane, Austin, Travis County, Texas, 78703, United States
About the Team
Aston Carter provides world-class corporate talent solutions to thousands of clients globally. Specialized in accounting, finance, human resources, and supply chain, we extend the capabilities of industry-leading companies. With offices across the U.S., Canada, Asia Pacific, and Europe, we serve many Fortune 500 clients and are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
About the Role
As an Account Manager for Delivery Partners, you will own and grow a portfolio of Hub Delivery Partners across delivery stations in an assigned region. This individual contributor role is designed to drive successful partner launches, sustain high performance, and support long-term retention within a rapidly evolving last-mile delivery network.
You will serve as the primary point of contact for your partners, developing and executing territory plans that address complex operational challenges. The day-to-day involves close collaboration with station operations and program teams to build processes from scratch, solve problems, and drive innovation. You will act as a strategic partner advocate, gathering feedback to drive systemic improvements while monitoring performance trends to mitigate risk and prevent deactivation. Success in this role requires a strong ownership mentality, the ability to coach partners on operational best practices, and comfort working in ambiguous, fast-changing environments.
Hiring Process
We utilize Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Equal Opportunity & Culture
Aston Carter is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
We are committed to fair hiring practices. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for positions located in San Francisco. Additionally, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment.
If you would like to request a reasonable accommodation, such as a modification of the job application or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com.
Work location
Work model: On-site
2110, Griswold Lane, Austin, Travis County, Texas, 78703, United States
Austin, Texas
Key Responsibilities
- check_circleOwn a portfolio of Hub Delivery Partners and serve as their primary point of contact
- check_circleDevelop and execute territory plans to drive partner launches, performance, and retention
- check_circleConduct regular performance reviews by analyzing partner health and reliability metrics
- check_circleExecute coaching interventions on operational best practices to help partners achieve benchmarks
- check_circleMonitor partner performance trends and implement proactive interventions to mitigate risk
- check_circleServe as the primary escalation point for partner issues and coordinate rapid resolution
- check_circleCommunicate operational impacts and program updates with urgency to external stakeholders
- check_circleAct as a strategic partner advocate by gathering feedback to drive systemic improvements
- check_circle
Requirements
- verifiedAt least 2 years of experience in sales or account management
- verifiedProficiency with Excel for data analysis and reporting
- verifiedExperience using a CRM system
- verifiedBilingual proficiency in Spanish (preferred/required for some hires)
- verifiedContract position based in Austin, TX
Nice to Have
Experience with written and verbal communication in both English and Spanish. Experience supporting or managing external partners, vendors, or clients in a performance-driven environment. Experience in account management, sales support, or sales administration. Ability to build processes from scratch and drive continuous improvement in an operational setting. Interest in or exposure to last mile delivery, logistics, or operations-focused programs.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circleCritical Illness, Accident, and Hospital insurancecheck_circle401(k) Retirement Plan with pre-tax and Roth post-tax contributionscheck_circleVoluntary Life and AD&D insurance for employee and dependentsShort and long-term disability insurance
Similar Job Opportunities
Frequently asked questions about Account Manager at Aston Carter
What does a Account Manager at Aston Carter do?expand_more
Day-to-day, the Account Manager at Aston Carter will own a portfolio of hub delivery partners and serve as their primary point of contact; develop and execute territory plans to drive partner launches, performance, and retention; conduct regular performance reviews by analyzing partner health and reliability metrics; and execute coaching interventions on operational best practices to help partners achieve benchmarks.
What are the requirements for this Account Manager role?expand_more
Aston Carter is looking for candidates who meet the following requirements: At least 2 years of experience in sales or account management; Proficiency with Excel for data analysis and reporting; Experience using a CRM system; Bilingual proficiency in Spanish (preferred/required for some hires); and Contract position based in Austin, TX.
Where is the Account Manager role at Aston Carter located?expand_more
Account Manager at Aston Carter is based in 2110, Griswold Lane, Austin, Travis County, Texas, 78703, United States. This is a on-site role.
Is this Account Manager job remote, hybrid, or on-site?expand_more
Aston Carter has listed this Account Manager role as on-site.
How much experience is required for this Account Manager role?expand_more
Account Manager at Aston Carter typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Account Manager role at Aston Carter?expand_more
Key skills for Account Manager at Aston Carter include Excel; CRM; English; and Spanish.
What category does the Account Manager role belong to?expand_more
Account Manager at Aston Carter is part of the hr & recruitment job category on Recrutus.