
The Sales Support Analyst - Tier 1 role supports the Client Services team at PBS Systems, a leading dealership management software provider. The position involves assisting customers with software installation, training, and ongoing support across the Sales module via phone, email, and chat. Key responsibilities include resolving technical issues, documenting interactions in a ticketing system, collaborating with internal departments to improve processes, and maintaining high performance metrics. The role offers a dynamic work arrangement requiring monthly travel throughout the US and Canada to provide on-site assistance. It is appealing for its commitment to professional growth through continuous training and certification pathways, an inclusive team culture, and opportunities to work with a rapidly expanding industry platform.



