
The Client Services Associate role supports the Customer Experience group at BioTheranostics, a subsidiary of Hologic, Inc., within the San Diego office. The position manages the complete order workflow for oncology testing accounts using Salesforce, including processing orders, resolving specimen issues, and expediting turnaround times with pathology labs. Key responsibilities involve monitoring dashboards for workload management, handling physician callback requests, maintaining portal accounts, and responding to incoming calls and emails. This onsite role offers the appeal of contributing directly to patient care through clinical excellence and innovation. The position is part of a collaborative culture driven by a mission to enable healthier lives, providing opportunities to work in a fast-paced environment focused on high-value solutions for healthcare providers.