ivds in Washington Jobs

Sleep Doctor is seeking a Customer Support Specialist II to provide advanced assistance for complex inquiries regarding sleep health products and durable medical equipment. This fully remote position involves handling escalated issues, managing Home Sleep Study and DME orders, and validating prescription compliance. The specialist also mentors entry-level team members and collaborates with cross-functional groups to enhance operational processes. The role is ideal for experienced customer service professionals with healthcare or D2C support veterans with Zendesk proficiency and a background in remote work. Candidates with knowledge of sleep apnea devices and CRM systems are preferred. The company offers a mission-driven environment focused on sleep wellness, featuring a collaborative culture with opportunities for professional growth. Benefits include comprehensive health insurance, 401(k) matching, and paid time off. The position operates on a standard Monday through Friday schedule with flexible shift options available. View more