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Customer Support Specialist II

$20-23/hr•Full-timeRemote

location_onTerrace Street, West Edge, First Hill, Seattle, King County, Washington, 98104, United States

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Job Description

About the Role

Sleep Doctor is hiring a Customer Support Specialist II to provide advanced support for complex customer inquiries related to sleep health products and services. This fully remote role is ideal for experienced customer service professionals with healthcare or durable medical equipment (DME) knowledge.

Role Overview

You will handle escalated customer inquiries, manage complex workflows, and support Level 1 team members. This role requires strong problem-solving skills, attention to detail, and the ability to guide customers through the Home Sleep Study (HSS) and DME processes.

Why Join Sleep Doctor?

Sleep Doctor is a mission-driven company focused on sleep health and wellness. We foster an inclusive, collaborative culture with growth opportunities. We believe in the recognition and celebration of team achievements.

How to Apply

Apply directly via Sleep Doctor’s careers portal. Highlight your experience in customer support, healthcare, or DME workflows to stand out.

Work location

Work model: Remote

Terrace Street, West Edge, First Hill, Seattle, King County, Washington, 98104, United States

Seattle, Washington

Open in Google Maps(47.60181, -122.32900)

Key Responsibilities

  • check_circleProvide advanced support for complex customer inquiries
  • check_circleInvestigate and resolve escalated
  • check_circleReview, process, and manage HSS
  • check_circleValidate prescription submissions for
  • check_circleGuide customers through the
  • check_circleDocument interactions, orders, and
  • check_circleIdentify at-risk customers and
  • check_circleMentor Level 1 team members

Requirements

  • verified2+ years in direct-to-consumer customer service
  • verifiedExperience in remote roles (minimum 1 year)
  • verifiedProficiency in helpdesk software (Zendesk)
  • verifiedExperience in healthcare, sleep health, or DME
  • verifiedFamiliarity with sleep apnea and PAP devices (CPAP, BiPAP, ASV)
  • verifiedCRM experience (Zoho)
  • verifiedFluency in additional languages

Benefits & Perks

check_circle100% company-paid medical, vision, and dental insurance premiums paid for medical, vision, and dentalcheck_circle401(k) with matching contributionscheck_circlePaid time offcheck_circleFlexible spending accounts for medical and dependent carecheck_circleCommuter benefits for Seattle-based employees

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Frequently asked questions about Customer Support Specialist II at School Result

What does a Customer Support Specialist II at School Result do?expand_more
A Customer Support Specialist II at School Result is responsible for the following: Provide advanced support for complex customer inquiries; Investigate and resolve escalated; Review, process, and manage HSS; and Validate prescription submissions for.
What are the requirements for this Customer Support Specialist II role?expand_more
To qualify for the Customer Support Specialist II at School Result position, applicants should have: 2+ years in direct-to-consumer customer service; Experience in remote roles (minimum 1 year); Proficiency in helpdesk software (Zendesk); Experience in healthcare, sleep health, or DME; Familiarity with sleep apnea and PAP devices (CPAP, BiPAP, ASV); and CRM experience (Zoho).
What is the salary range for Customer Support Specialist II at School Result?expand_more
The advertised salary range for Customer Support Specialist II at School Result is $20-23/hr.
Where is the Customer Support Specialist II role at School Result located?expand_more
Customer Support Specialist II at School Result is based in Terrace Street, West Edge, First Hill, Seattle, King County, Washington, 98104, United States. This is a remote role.
Is this Customer Support Specialist II job remote, hybrid, or on-site?expand_more
School Result has listed this Customer Support Specialist II role as remote.
How much experience is required for this Customer Support Specialist II role?expand_more
Customer Support Specialist II at School Result typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Customer Support Specialist II role at School Result?expand_more
Key skills for Customer Support Specialist II at School Result include zendesk; zoho; cpap; bipap; asv; home sleep study; dme; and sleep apnea.
What category does the Customer Support Specialist II role belong to?expand_more
Customer Support Specialist II at School Result is part of the Customer Services job category on Recrutus.