This full-time Customer Service Representative role at Hart Medical Equipment in Gaylord, MI, serves as the primary point of contact for patients seeking home care products and support services. The position involves greeting customers, managing orders, and resolving inquiries across phone, email, and in-person channels. Key responsibilities include fitting and adjusting orthotic and prosthetic devices, verifying insurance coverage, coordinating equipment delivery, and maintaining accurate patient records. The role appeals to individuals seeking a mission-driven environment where they can directly support patient well-being while developing specialized medical equipment knowledge. The position offers a collaborative team setting within a nationally accredited organization, combining retail operations with clinical support duties in a standard weekday schedule.
