Workplace Experience Manager
Not Disclosed•Full-TimeOn-site
location_on230, West 15th Street, Chelsea District, Manhattan Community Board 4, Manhattan, New York County, New York, 10011, United States
About The Millennium Group
The Millennium Group (TMG) is an award-winning business process outsourcing firm dedicated to providing print, mail, document scanning, reception, and related office support services. We serve Fortune 500 companies, professional service firms, and institutions of higher education. With a nationwide team of over 1,500 associates, we have built a 30+ year legacy of success in the industry.
We are looking for highly motivated, enthusiastic team players who are interested in building a career rather than just holding a job. Join a culture that values growth, dedication, and the unique contributions of every individual.
About the Role
The Workplace Experience Manager is the heartbeat of our client's daily office operations. This role goes beyond standard management; you will lead the workplace team and serve as the primary point of contact for all client service needs and escalations. Your mission is to ensure a high-quality, safe, and efficient work environment that supports the client's business goals.
In this position, you will drive team performance and resolve issues proactively. You will manage critical operations including mail processing, facilities support, and vendor coordination, while maintaining strong relationships with building partners and internal stakeholders. From overseeing new hire training programs to preparing quarterly business reviews, you will be the face of TMG, ensuring that every interaction reflects our commitment to excellence.
Join Our Team
We invite you to apply if you are ready to contribute to a growing company with a rich history of service. We value professional demeanor, resilience, and a solutions-focused attitude. If you are eager to lead a team and make a tangible impact on the workplace experience, we want to hear from you.
Equal Opportunity Employer
The Millennium Group is an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, age, disability, or veteran status.
Work location
Work model: On-site
230, West 15th Street, Chelsea District, Manhattan Community Board 4, Manhattan, New York County, New York, 10011, United States
New York, New York
Key Responsibilities
- check_circleServe as primary client contact for service needs, escalations, and issue resolution
- check_circleProvide leadership, coaching, and development for Workplace Experience Associates
- check_circleOversee all mail and package operations including receiving, processing, and delivery
- check_circleManage office supply inventory, copier areas, and equipment service requests
- check_circlePerform daily facilities walkthroughs and manage work orders through building systems
- check_circleCoordinate with building management and vendors for maintenance, repairs, and service needs
- check_circleSupport employee moves, furniture relocation, and conference room setups including AV equipment
- check_circlePrepare and update Monthly Management Reports and Quarterly Business Reviews
- check_circleOversee new hire, monthly, cross-training, and site-required training programs
Requirements
- verified5+ years of experience in an office, facilities, or workplace services environment
- verified5+ years of experience with Microsoft Office (Word, Excel, Outlook)
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Frequently asked questions about Workplace Experience Manager at The Millennium Group, Where Service Matters
What does a Workplace Experience Manager at The Millennium Group, Where Service Matters do?expand_more
A Workplace Experience Manager at The Millennium Group, Where Service Matters is responsible for the following: Serve as primary client contact for service needs, escalations, and issue resolution; Provide leadership, coaching, and development for Workplace Experience Associates; Oversee all mail and package operations including receiving, processing, and delivery; and Manage office supply inventory, copier areas, and equipment service requests.
What are the requirements for this Workplace Experience Manager role?expand_more
The Millennium Group, Where Service Matters is looking for candidates who meet the following requirements: 5+ years of experience in an office, facilities, or workplace services environment; and 5+ years of experience with Microsoft Office (Word, Excel, Outlook).
Where is the Workplace Experience Manager role at The Millennium Group, Where Service Matters located?expand_more
Workplace Experience Manager at The Millennium Group, Where Service Matters is based in 230, West 15th Street, Chelsea District, Manhattan Community Board 4, Manhattan, New York County, New York, 10011, United States. This is a on-site role.
Is this Workplace Experience Manager job remote, hybrid, or on-site?expand_more
The Millennium Group, Where Service Matters has listed this Workplace Experience Manager role as on-site.
How much experience is required for this Workplace Experience Manager role?expand_more
Workplace Experience Manager at The Millennium Group, Where Service Matters typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Workplace Experience Manager role at The Millennium Group, Where Service Matters?expand_more
Key skills for Workplace Experience Manager at The Millennium Group, Where Service Matters include Microsoft Office; Word; Excel; and Outlook.
What category does the Workplace Experience Manager role belong to?expand_more
Workplace Experience Manager at The Millennium Group, Where Service Matters is part of the admin job category on Recrutus.
About The Millennium Group, Where Service Matters
The Millennium Group, a certified Minority and Woman-Owned Business Enterprise, provides outsourced Document Processing and Workplace Services to businesses globally. Headquartered in Tinton Falls, NJ, the Facilities Services company offers integrated solutions for Mail, Ship/Receive, Print, and Back Office operations. Their services support organizations across diverse industries by optimizing workplace efficiencies and enhancing operational effectiveness.\n\nLeveraging global expertise and innovative technology, The Millennium Group delivers cost-effective solutions that improve employee experiences, reduce risks, and generate measurable value for clients. With a focus on scalable, end-to-end services, they help businesses streamline back-office processes while maintaining compliance and reducing overhead.
Browse more roles: All The Millennium Group, Where Service Matters jobs, admin jobs on Recrutus.