Workforce Management Specialist
Not Disclosed•ContractorOn-site
location_on1006, East State Street, Juneautown, Downtown, Milwaukee, Milwaukee County, Wisconsin, 53202, United States
About the Role
Our client is seeking a Workforce Management Specialist to serve as the operational backbone for Care Center Operations. This position is critical for maintaining service excellence across multiple internal sites and a vendor location, supporting a team of over 300 employees. The role exists to ensure staffing levels are optimized, service performance is maximized, and leadership is supported during high-volume events, such as weather emergencies.
In this 12-month contract role, you will act as the bridge between forecasted demand and real-time execution. Your day will involve developing and adjusting schedules based on call, email, and back-office workloads, while managing vacation requests to maintain operational continuity. You will coordinate training schedules, assign offline work like coaching and meetings, and support new hire onboarding through mentoring and floor-walking. A key part of your day-to-day involves monitoring daily workload volumes in real time, making immediate staffing adjustments to maximize productivity, and participating in a weekly on-call rotation to provide support outside standard business hours.
Hiring Process
Candidates selected for this opportunity will be invited to discuss their experience in workforce management and scheduling. The process focuses on identifying individuals with strong analytical skills and the ability to thrive in a fast-paced contact center environment.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work location
Work model: On-site
1006, East State Street, Juneautown, Downtown, Milwaukee, Milwaukee County, Wisconsin, 53202, United States
Milwaukee, Wisconsin
Key Responsibilities
- check_circleDevelop and adjust employee schedules based on forecasted call, email, and back-office workloads
Similar Job Opportunities
Skills, education and keywords
Skills: Workforce Management, Scheduling, Forecasting, Resource Planning, Aspect.
Education: Bachelor's Degree required.
Frequently asked questions about Workforce Management Specialist at Integrated Resources, Inc ( IRI )
What does a Workforce Management Specialist at Integrated Resources, Inc ( IRI ) do?expand_more
In this Workforce Management Specialist at Integrated Resources, Inc ( IRI ) role, you will develop and adjust employee schedules based on forecasted call, email, and back-office workloads; manage vacation schedules while maintaining operational service levels; coordinate training schedules with internal teams to meet business needs; and forecast and reforecast staffing needs and assign offline work such as meetings and coaching.
What are the requirements for this Workforce Management Specialist role?expand_more
To qualify for the Workforce Management Specialist at Integrated Resources, Inc ( IRI ) position, applicants should have: Bachelor's Degree required; 3–5 years of experience in workforce management, scheduling, forecasting, or resource planning; Leadership or team coordination experience; and Advanced knowledge of Workforce Management software (Aspect preferred).
Where is the Workforce Management Specialist role at Integrated Resources, Inc ( IRI ) located?expand_more
Workforce Management Specialist at Integrated Resources, Inc ( IRI ) is based in 1006, East State Street, Juneautown, Downtown, Milwaukee, Milwaukee County, Wisconsin, 53202, United States. This is a on-site role.