Supervisor - Workforce Plan (Remote and Temporary)

About the Role

As a Workforce Management Supervisor, you will serve as the operational backbone for a critical project, ensuring seamless coverage and optimal performance across all business hours. This role exists to bridge the gap between strategic workforce planning and daily execution, requiring you to actively monitor call volumes, adjust schedules in real-time, and maintain strict adherence to service level agreements (SLAs). You will not only manage the team but also act as a key resource, providing leadership, coaching, and mentorship to drive individual and collective growth.

Your day-to-day involves a dynamic mix of high-level oversight and hands-on analysis. You will generate forecasts, produce detailed production reports, and maintain the integrity of the workforce management database. A significant portion of your time will be dedicated to collaborating with operations supervisors and management to resolve staffing issues, identify efficiency opportunities, and ensure compliance with company policies, including Wage & Hour regulations. While the role involves supervising a unit of employees, it also requires you to perform individual tasks related to the sub-unit, ensuring you maintain a full knowledge of your functional area.

Work Environment & Requirements

This is a remote position based in the Continental US, designed for professionals who can thrive in a structured, home-office environment. Maximus will provide the necessary equipment, but candidates must ensure their home setup meets specific technical standards, including a private, secure work area, a reliable internet connection (25mbps+), and a smartphone for system access. The role operates on an 8-hour shift schedule, 5 days a week, with flexibility required to cover hours between 6:30 AM and 2:30 AM EST, including weekends.

Hiring Process & Application

Candidates must be US Citizens and possess the ability to pass a Federal Government Clearance. The application process includes a review of qualifications, followed by interviews to assess technical proficiency in tools like Genesys and MS Excel, as well as cultural fit. For individuals requiring assistance during any phase of the employment process due to a disability or medical condition, please contact People Operations at applicantaccom@maximus.com to request reasonable accommodations.

Equal Opportunity Employer

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Our commitment to diversity ensures that every team member brings unique perspectives to our mission.