Supervisor - Workforce Plan (Remote and Temporary)

About the Role

As a Workforce Management Supervisor, you will serve as a critical bridge between operational needs and team performance. In this role, you will supervise the workforce management team and workflow, ensuring that all aspects of the workforce function within the project are supported effectively. You will act as a resource for team members, providing role modeling, leadership, coaching, and mentoring to identify and support their development and growth opportunities.

Your day-to-day involves monitoring call volume fluctuations to restore service levels quickly, overseeing the maintenance of the Workforce Management database, and generating forecasting and requirements for multiple skillsets. You will collaborate closely with operations supervisors and managers to resolve issues affecting personnel, staffing, and scheduling. Additionally, you will ensure compliance with company Wage & Hour policies and maintain accurate production tracking systems and reports.

This position requires a blend of strategic oversight and hands-on execution. While you will manage schedules, delegate workflow, and evaluate subordinates' job performance, a portion of your time will be spent performing individual tasks related to the unit. You will work with leadership to maintain systems, communicate with software vendors, and analyze historical trends to drive efficiency and productivity.

Hiring Process & Application

Candidates must be US Citizens and possess the ability to pass a Federal Government Clearance. The role requires a flexible schedule, working an eight-hour shift, five days per week, anytime between 6:30 AM and 2:30 AM EST, including weekends.

Maximus will provide the necessary equipment for this position. However, candidates must currently and permanently reside in the Continental US and meet specific home office requirements, including an internet speed of 25 Mbps (50 Mbps for shared connectivity), a minimum 5 Mbps upload speed, and a direct Ethernet connection to the home router. A private, secure work area and a smartphone for system login are also mandatory.

Equal Opportunity & Accommodations

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.