Workforce Management Analyst (NE)
Not Disclosed•ContractorHybrid
location_onNorth 16th Street, Omaha, Douglas County, Nebraska, 68102, United States
About the Role
Our firm is partnering with a leading nonprofit health insurance organization headquartered in the Midwest to identify a Workforce Management Analyst to join their growing team. This organization serves members across multiple states and is known for its focus on affordability, service quality, and operational excellence within the healthcare industry.
This is a contract-to-hire opportunity offering a pathway to full-time employment. Candidates must be eligible and interested in conversion without sponsorship. This role is primarily focused on workforce planning across operational areas such as Enrollment, Billing, Reconciliation, and Appeals & Grievances, rather than traditional call center environments.
The analyst will leverage historical data, trend analysis, and anticipated internal and external factors to build forecasts, clearly articulating assumptions and rationale. Additionally, the role involves creating comprehensive workforce models, reconciling forecast inputs and outputs, and identifying opportunities for efficiency and productivity improvements.
Work location
Work model: Hybrid
North 16th Street, Omaha, Douglas County, Nebraska, 68102, United States
Omaha, Nebraska
Key Responsibilities
- check_circleDevelop volume forecasts using historical data and forward-looking assumptions
- check_circleBuild and maintain capacity plans aligned with service level targets and budget expectations
- check_circleAnalyze trends across operational areas such as enrollment, billing, and claims-related functions
- check_circlePartner with business stakeholders to model scenarios and communicate trade-offs and impacts
- check_circlePerform root cause analysis to identify and address performance gaps
- check_circleReconcile forecasting assumptions, inputs, and outputs within workforce management models
- check_circleIdentify opportunities to improve operational efficiency and optimize workforce utilization
- check_circlePresent insights and recommendations to leadership in a clear and professional manner
Requirements
- verifiedBachelor's degree in a related field or equivalent combination of education and experience
- verifiedMinimum of 5 years of relevant workforce management, forecasting, or analytics experience
- verifiedAdvanced proficiency in Microsoft Excel
- verifiedExperience with workforce management tools such as Verint, NICE, or comparable platforms
- verifiedEligible for conversion without sponsorship
Nice to Have
Experience with data visualization tools such as Power BI or Qlik Sense. Background supporting workforce planning within healthcare operations or regulated environments.
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Excel, Verint, Nice, Power Bi, Qlik Sense.
Education: Bachelor's degree in a related field or equivalent combination of education and experience.
Frequently asked questions about Workforce Management Analyst (NE) at Dahl Consulting
What does a Workforce Management Analyst (NE) at Dahl Consulting do?expand_more
A Workforce Management Analyst (NE) at Dahl Consulting is responsible for the following: Develop volume forecasts using historical data and forward-looking assumptions; Build and maintain capacity plans aligned with service level targets and budget expectations; Analyze trends across operational areas such as enrollment, billing, and claims-related functions; and Partner with business stakeholders to model scenarios and communicate trade-offs and impacts.
What are the requirements for this Workforce Management Analyst (NE) role?expand_more
Dahl Consulting is looking for candidates who meet the following requirements: Bachelor's degree in a related field or equivalent combination of education and experience; Minimum of 5 years of relevant workforce management, forecasting, or analytics experience; Advanced proficiency in Microsoft Excel; Experience with workforce management tools such as Verint, NICE, or comparable platforms; and Eligible for conversion without sponsorship.
Where is the Workforce Management Analyst (NE) role at Dahl Consulting located?expand_more
Workforce Management Analyst (NE) at Dahl Consulting is based in North 16th Street, Omaha, Douglas County, Nebraska, 68102, United States. This is a hybrid role.
Is this Workforce Management Analyst (NE) job remote, hybrid, or on-site?expand_more
Dahl Consulting has listed this Workforce Management Analyst (NE) role as hybrid.
How much experience is required for this Workforce Management Analyst (NE) role?expand_more
Workforce Management Analyst (NE) at Dahl Consulting typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Workforce Management Analyst (NE) role at Dahl Consulting?expand_more
Key skills for Workforce Management Analyst (NE) at Dahl Consulting include Microsoft Excel; Verint; Nice; Power Bi; and Qlik Sense.
What education is required for Workforce Management Analyst (NE) at Dahl Consulting?expand_more
Educational requirements for this role: Bachelor's degree in a related field or equivalent combination of education and experience.
What category does the Workforce Management Analyst (NE) role belong to?expand_more
Workforce Management Analyst (NE) at Dahl Consulting is part of the accounting & finance job category on Recrutus.
About Dahl Consulting
Dahl Consulting operates as a staffing and recruiting firm based in Edina, Minnesota, delivering adaptive employment solutions for over 45 years. The company focuses on connecting skilled individuals with appropriate roles while managing workforce processes through vendor management technology. Their service portfolio includes managed service provider programs and employer of record payrolling designed to streamline compensation and ensure regulatory compliance. The organization prioritizes building long-term relationships with clients, candidates, and partners, emphasizing sustainable growth and effective talent matching.
The firm has established a strong reputation within the industry, recognized by multiple accolades including placement on Forbes America's Best Temporary Staffing Firms lists and consecutive Best of Staffing Awards for both client and talent satisfaction. Dahl Consulting holds a Certified Women Owned Business Enterprise designation and has been named to the SIA Diversity-Owned Staffing Firm List. Additional honors include Top Workplaces USA awards and high rankings on Minnesota's lists for women-owned and privately-owned businesses. The company maintains a high Net Promoter Score and an average online review rating of 4.85, reflecting consistent performance in delivering the right people and processes at competitive costs.
Browse more roles: All Dahl Consulting jobs, accounting & finance jobs on Recrutus.