Valet Parking Operations Manager
Not Disclosed•Full-TimeOn-site
location_onThe Green Bone, 2901, Rusk Street, East Downtown, Houston, Harris County, Texas, 77003, United States
About United Valet Service
United Valet Service is a hospitality-focused valet parking company dedicated to providing professional operations for restaurants, hotels, and hospitality-driven destinations. Our mission is to elevate the guest experience through seamless, high-quality service that supports the success of our partners.
About the Role
We are seeking an experienced Valet Parking Operations Manager to lead our Houston market operations. This role is critical for maintaining the high standards our clients expect while managing the complexities of high-volume restaurant and hospitality environments. You will serve as the primary liaison between United Valet and our key stakeholders, including restaurant owners, general managers, and hotel leadership.
In this position, you will ensure the consistent execution of service and appearance standards across multiple accounts. Your day will involve active site management, resolving guest complaints, and coordinating with senior leadership on staffing strategies and account performance. Success in this role requires a deep understanding of the Houston hospitality landscape and the ability to drive operational efficiency while fostering a culture of accountability and guest satisfaction.
Hiring Process
Candidates must possess direct, hands-on valet parking operations experience within restaurant or hospitality settings to be considered for this position. Applications from candidates without this specific background will not be reviewed. Qualified applicants will be contacted for an interview to discuss their operational experience and fit for our team.
Our Culture
United Valet Service values a leadership style that is accountability-driven and focused on excellence. We seek individuals who thrive in fast-paced, guest-facing environments and are committed to safety, proper vehicle handling, and professional service delivery.
Work location
Work model: On-site
The Green Bone, 2901, Rusk Street, East Downtown, Houston, Harris County, Texas, 77003, United States
Houston, Texas
Key Responsibilities
- check_circleOversee day-to-day valet parking operations across multiple restaurant and hospitality accounts
- check_circleAct as the primary client contact for restaurant owners, hotel leadership, and asset managers
- check_circleRecruit, hire, train, schedule, and manage valet supervisors, leads, and attendants
- check_circleManage labor planning, scheduling accuracy, and payroll review to maintain operational efficiency
- check_circleConduct regular site visits, spot checks, and operational audits to ensure service standards
- check_circleResolve guest complaints, service breakdowns, and on-site issues quickly and professionally
- check_circleOversee incident reporting, claims documentation, and coordination with insurance and internal leadership
- check_circleEnforce safety procedures, key control policies, and proper vehicle handling protocols
- check_circlePartner with senior leadership on account performance, staffing strategy, and client retention
Requirements
- verifiedMinimum of 5 years of valet parking operations management experience
- verifiedExtensive experience managing valet services for restaurants, hotels, or hospitality-focused venues
- verifiedDeep understanding of the Houston hospitality and valet parking service industry
- verifiedDirect, hands-on valet parking operations experience within restaurant or hospitality settings
Benefits & Perks
check_circleHealth, dental, and vision insurancecheck_circlePaid time off and paid holidays
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Frequently asked questions about Valet Parking Operations Manager at Stratton Amenities
What does a Valet Parking Operations Manager at Stratton Amenities do?expand_more
A Valet Parking Operations Manager at Stratton Amenities is responsible for the following: Oversee day-to-day valet parking operations across multiple restaurant and hospitality accounts; Act as the primary client contact for restaurant owners, hotel leadership, and asset managers; Recruit, hire, train, schedule, and manage valet supervisors, leads, and attendants; and Manage labor planning, scheduling accuracy, and payroll review to maintain operational efficiency.
What are the requirements for this Valet Parking Operations Manager role?expand_more
To qualify for the Valet Parking Operations Manager at Stratton Amenities position, applicants should have: Minimum of 5 years of valet parking operations management experience; Extensive experience managing valet services for restaurants, hotels, or hospitality-focused venues; Deep understanding of the Houston hospitality and valet parking service industry; and Direct, hands-on valet parking operations experience within restaurant or hospitality settings.
Where is the Valet Parking Operations Manager role at Stratton Amenities located?expand_more
Valet Parking Operations Manager at Stratton Amenities is based in The Green Bone, 2901, Rusk Street, East Downtown, Houston, Harris County, Texas, 77003, United States. This is a on-site role.
Is this Valet Parking Operations Manager job remote, hybrid, or on-site?expand_more
Stratton Amenities has listed this Valet Parking Operations Manager role as on-site.
How much experience is required for this Valet Parking Operations Manager role?expand_more
Valet Parking Operations Manager at Stratton Amenities typically requires 5+ years of relevant experience at the senior level.
What category does the Valet Parking Operations Manager role belong to?expand_more
Valet Parking Operations Manager at Stratton Amenities is part of the hospitality & catering job category on Recrutus.
About Stratton Amenities
Stratton Amenities operates within the hospitality industry, headquartered in Frisco, Texas, offering a comprehensive concierge solution designed for the luxury sector. The company delivers hotel-style services to a diverse range of property types, including mixed-use developments, multifamily complexes, condominiums, and commercial buildings. By tailoring their offerings to address specific client needs, Stratton Amenities aims to resolve unique challenges faced by property owners and managers.
The organization focuses on enhancing the resident experience through value-adding services intended to boost engagement and satisfaction. These initiatives are structured to support higher resident retention rates while providing property owners with peace of mind through enhanced security and safeguarding measures. The service model prioritizes consistency and efficiency, relying on a team of associates who undergo top-notch training and continuous professional development. This commitment to staff growth ensures that every interaction meets high standards of professionalism, allowing residents and guests to enjoy a memorable stay or living experience.
Browse more roles: All Stratton Amenities jobs, hospitality & catering jobs on Recrutus.