(USA) Tire and Battery Service Advisor

About the Team

At Sam's Club, we are dedicated to helping members save money and live better. Our Tire and Battery Center (TBC) is a vital part of the club, providing essential automotive services and products to keep our members' vehicles safe and running. The TBC team works collaboratively to ensure a seamless experience, from tire installation and battery replacement to expert maintenance advice. We foster a culture of belonging where associates feel supported, valued, and empowered to thrive.

About the Role

As a key member of the Tire and Battery Center team, you will be the face of our automotive services, guiding members through their vehicle needs with expertise and empathy. Your day will involve maintaining a safe and organized sales floor, managing tire and battery inventory, and ensuring all merchandise is presented according to company standards. You will act as a trusted advisor, using tools like Sam's Garage to recommend the safest products, explain warranties, and assist with purchasing decisions.

You will play a central role in the service workflow, triaging appointments and communicating effectively with members regarding order status, lead times, and installation schedules. By leveraging digital tools and handheld devices, you will help drive efficiency and enhance the member experience. Beyond technical tasks, you will serve as a brand advocate, modeling high-quality service and influencing team members to uphold our values of integrity, respect, and excellence.

Hiring Process

Candidates selected for an interview will be contacted directly by the hiring team. Please ensure your contact information is up to date in your application. The process typically involves a review of your qualifications followed by a conversation to discuss your experience and fit within the team.

Equal Opportunity & Culture

Sam's Club is an equal opportunity employer. We embrace differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected. We are committed to maintaining a drug-free workplace and have a zero-tolerance policy regarding the use of illegal drugs and alcohol on the job to ensure a safe and productive environment for everyone.

We strive for excellence by encouraging curiosity, continuous improvement, and the adoption of new technologies. Our values guide us to act with integrity, serve our customers first, and work as a team to deliver results that make a positive impact on our members and the world around us.