Transportation Support Coordinator (Remote)

About the Role

The Transportation Support Coordinator is a remote position designed for individuals who want to learn the logistics industry from the ground up. This role serves as a foundational step for those looking to eventually transition into becoming an Independent Freight Dispatcher. By an Independent Freight Dispatcher. You will work from home, assisting drivers, dispatchers, brokers, and operations teams, brokers, and internal operations to keep freight moving without delays.

Day in the Life

As a Transportation Support Coordinator, your primary focus is ensuring smooth logistics operations. You will organize schedules, communicate critical updates, verify documents, and help prevent common dispatch issues. Your day involves providing drivers with updated instructions, addresses, and appointment times. You will track ETAs, monitor for delays or breakdowns, and consider Hours of Service (HOS) regulations. When road issues arise, you will help drivers resolve them quickly and professionally.

You will also coordinate loads by confirming pickup and delivery appointments. Providing real-time updates to brokers and shippers is a key part of the job. You will verify Bills of Lading (BOLs) and Proof of Delivery (PODs) to ensure the freight matches the bill, preventing wrong-load issues. Time management is crucial; you will estimate realistic load and unload times to prevent overscheduling and tight back-to-back appointment windows.

Documentation is a significant component of the role. You will upload all paperwork into the Transportation Management System (TMS), track detention, layover, and TONU opportunities, and TONU opportunities, and maintain clean and accurate load notes. Additionally, you will handle customer and broker communication by sending check calls and status updates. You will notify brokers of any changes or delays and maintain positive, professional relationships with shippers and shippers.

Why This Role?

This position is ideal for those who want to move into dispatching later. It teaches the exact skills used by Freight Dispatchers, Load Planners, Broker Agents, and Fleet Managers use. You will learn how to communicate effectively with drivers, manage freight, work with brokers, and solve real logistics problems. These experiences set you up to eventually work independently as a freight dispatcher and earn significantly more.

Work Setup

This is a 100% Work-From-Home position with flexible hours. It is designed for people who want to move into dispatching later, and it is perfect for those seeking a career path in the logistics industry.