Transportation Support Coordinator (Remote)

About the Role

The Transportation Support Coordinator is a remote position designed for individuals who want to learn the logistics industry from the ground up. This role serves as a foundational step for those looking to eventually transition into becoming an Independent Freight Dispatcher. By an Independent Freight Dispatcher. You will work from home, assisting drivers, dispatchers, brokers, and operations teams, brokers, and internal operations to keep freight moving efficiently and without delays.

Day in the Life

As a Transportation Support Coordinator, your primary focus is on coordination and communication. You will organize schedules, verify critical documents, and proactively help prevent common dispatch issues. Your day involves providing drivers with updated instructions, addresses, and appointment times. including addresses and appointment times, while tracking ETAs, potential delays, breakdowns, and Hours of Service (HOS) considerations. You will help drivers resolve road issues quickly and professionally.

You will also manage load coordination by confirming pickup and delivery appointments, tracking loads, and providing real-time updates to brokers and shippers. A key part of the role involves verifying Bills of Lading (BOLs) and Proof of Delivery (PODs) to ensure the freight matches the bill, preventing wrong-load issues. You will estimate realistic load and unload times to prevent overscheduling and tight back-to-back appointment windows.

Documentation is a significant component of the role. You will upload all paperwork into the Transportation Management System (TMS), track detention, layover, and TONU opportunities, and TONU opportunities, and maintain clean and accurate load notes. Additionally, you will handle customer and broker communication by sending check calls and status updates, notifying brokers of any changes or delays, and maintaining positive, professional relationships with shippers and brokers.

Why This Role?

This position is ideal for those seeking a career in logistics. It teaches the exact skills used by Freight Dispatchers, Load Planners, Broker Agents, and Fleet Managers use. You will learn how to communicate effectively with drivers, manage freight, work with brokers, and solve real-world logistics problems. These skills set you up to eventually work independently as a freight dispatcher, a role that typically offers significantly higher earning potential.

Work Setup

This is a 100% Work-From-Home position with flexible hours. It is designed for individuals who value the ability to work remotely while gaining valuable industry experience.