Transportation Specialist
Not Disclosed•Full-TimeOn-site
location_onStockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States
About the Team
Amazon's Intermodal (AZIM) Operations team drives the end-to-end operational execution of all loads shipped on our 1P network. As the first line of defense in understanding network trends, delays, and exceptions, the team ensures the timely pickup and delivery of freight from vendors, Amazon fulfillment centers, rail yards, and shipper hubs. We are tasked with addressing disruptions, keeping all stakeholders informed, and ensuring the resolution of issues that impact our ability to deliver a world-class transportation product.
About the Role
As a Transportation Specialist, you will facilitate the continued flow of Amazon's supply chain by resolving disruptions that impact customer experience or the flow of information. You will act as the primary point of contact for carriers and drivers, researching and querying internal tools to make real-time decisions that get trailers and trucks back on track. This role requires you to analyze data to notice trends, drive customer experience, and communicate clearly with cross-functional teams including Transportation Operations Management, Amazon Freight Shippers, rail partners, and fleet managers.
You will thrive in a fast-paced, high-volume call center environment where accountability to yourself, the team, and carriers is paramount. The position involves supporting workload surges and weather-related operations, often requiring significant overtime during designated high-volume peaks. Your calls will be monitored and recorded for training and compliance purposes.
Hiring Process
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Work location
Work model: On-site
Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States
Nashville, Tennessee
Key Responsibilities
- check_circleSupport field teams by creating repair requests and monitoring load execution
- check_circleEnsure on-time pickup and delivery metrics for freight across the network
- check_circleGather data from multiple sources to support daily, weekly, and quarterly reporting
- check_circleCommunicate insights to cross-functional teams including carriers, shippers, and rail partners
- check_circleAnalyze network trends and exceptions to drive data-driven decision making
- check_circleResearch and resolve transportation disruptions to keep trailers and trucks on track
- check_circleProvide real-time solutions to drivers and carriers regarding over-the-road disruptions
Requirements
- verifiedHigh school or equivalent diploma
- verified1+ years of working with computers and Microsoft Office experience
- verified1+ years of contact center or customer service experience
- verified18 years of age or older
Benefits & Perks
check_circleEAP, Mental Health Support, and Medical Advice Line starting Day 1check_circle401(k) matching
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Skills, education and keywords
Skills: Microsoft Office, Outlook, Word, Excel, Logistics, Customer Service, Contact Center.
Education: High school or equivalent diploma required.
Frequently asked questions about Transportation Specialist at Amazon
What does a Transportation Specialist at Amazon do?expand_more
Day-to-day, the Transportation Specialist at Amazon will support field teams by creating repair requests and monitoring load execution; ensure on-time pickup and delivery metrics for freight across the network; gather data from multiple sources to support daily, weekly, and quarterly reporting; and communicate insights to cross-functional teams including carriers, shippers, and rail partners.
What are the requirements for this Transportation Specialist role?expand_more
To qualify for the Transportation Specialist at Amazon position, applicants should have: High school or equivalent diploma; 1+ years of working with computers and Microsoft Office experience; 1+ years of contact center or customer service experience; and 18 years of age or older.
Where is the Transportation Specialist role at Amazon located?expand_more
Transportation Specialist at Amazon is based in Stockyard Boulevard, Downtown Nashville, Nashville, Davidson County, Middle Tennessee, Tennessee, 37219, United States. This is a on-site role.
Is this Transportation Specialist job remote, hybrid, or on-site?expand_more
Amazon has listed this Transportation Specialist role as on-site.
How much experience is required for this Transportation Specialist role?expand_more
Transportation Specialist at Amazon typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Transportation Specialist role at Amazon?expand_more
Key skills for Transportation Specialist at Amazon include Microsoft Office; Outlook; Word; Excel; Logistics; Customer Service; and Contact Center.
What education is required for Transportation Specialist at Amazon?expand_more
Educational requirements for this role: High school or equivalent diploma required.
What category does the Transportation Specialist role belong to?expand_more
Transportation Specialist at Amazon is part of the logistics & warehouse job category on Recrutus.
About Amazon
Amazon, headquartered in Seattle, WA, operates within the software development industry and is guided by principles including customer obsession, passion for invention, operational excellence, and long-term thinking. The organization focuses on building technologies, inventing products, and delivering services designed to change lives. It combines the scope and capabilities of a large enterprise with the agility and spirit of a smaller entity, making quick decisions and embracing innovation without fear of failure.
Amazonians research and develop a wide range of technologies, from Amazon Web Services to Alexa, on behalf of a global customer base that includes shoppers, sellers, content creators, and developers. The company's mission centers on being Earth's most customer-centric organization, ensuring that all actions, goals, projects, and inventions prioritize the customer above all else.
The concept of "Day 1" defines the company's enduring approach, maintaining the same mindset as its first day to make smart, fast decisions, stay nimble, and continue inventing. This philosophy drives the company to consistently delight customers while navigating the evolving landscape of technology and service delivery.
Browse more roles: All Amazon jobs, logistics & warehouse jobs on Recrutus.