Toll Systems Analyst
Not Disclosed•Full-TimeOn-site
location_on4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States
About the Team
The North Tarrant Express (NTE), NTE 35W, and LBJ Express represent a portfolio of transformative transportation projects in Texas led by the Cintra consortium. The original NTE was the first design-build-finance-operate-maintain managed lanes project in the state, successfully doubling capacity and significantly reducing congestion along the I-820/SH-183 corridor. The NTE 35W project extends this success from downtown Fort Worth to Alliance Airport, utilizing variable pricing to keep traffic moving. Meanwhile, the LBJ Express stands as the largest Public-Private Partnership (P3) operation in Texas, relieving severe congestion in north Dallas.
Our team is defined by a people-first culture where professional and personal development are paramount. We prioritize promoting from within, offering employees opportunities for national and international growth. Working in a fast-paced environment with a diverse group of professionals, we strive for constant achievement through hard work and collaboration. We support this mission with competitive benefits, including insurance, Paid Time Off, and a matching 401(k) program.
About the Role
The Toll Operations Analyst serves as a critical guardian of our back-office systems, ensuring the accuracy and timeliness of toll billing, revenue reporting, and customer experience. This role exists to maintain the reliability of our managed lanes, ensuring that customers enjoy a predictable and seamless journey. You will be the bridge between raw transaction data and executive decision-making, actively participating in the implementation and testing of new systems while tracking performance issues.
In this position, you will dive into the daily rhythm of toll operations. Your day involves reconciling daily toll rate gaps, analyzing transaction data from the roadside to validate accuracy, and identifying trends in uncollectable transactions to protect revenue. You will leverage tools like Power BI and Azure Databricks to develop visual reports, dashboards, and KPI scorecards that present actionable insights to leadership. Beyond analysis, you will support audits, manage user exemptions, and collaborate with Central Systems to drive back-office enhancements and ensure system compliance.
Hiring Process
We are committed to finding the right fit for our team. Candidates will be evaluated on their ability to perform essential duties, with reasonable accommodations available for individuals with disabilities. The selection process focuses on identifying individuals with strong analytical skills, excellent communication abilities, and the capacity to thrive in a self-managed team structure.
Equal Opportunity
We are an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants regardless of background, ensuring a workplace where every employee can develop and succeed.
