Tier 2 Cerner Application Support Analyst (2nd & 3rd Shift)

About the Opportunity

CACI is seeking a Tier 2 Application Support Analyst to provide advanced service and support for MHS Applications, ensuring we meet or exceed critical contract service objectives. This role is pivotal in maintaining the operational integrity of MHS Genesis and other clinical applications, serving as a bridge between Tier 1 analysts and management.

As a Tier 2 Analyst, you will function as a Subject Matter Expert, resolving complex incidents and assisting Tier 1 staff with difficult cases. Your work directly supports the safety of our nation by ensuring our customers have reliable access to essential systems. You will collaborate closely with Application Support Supervisors to drive process improvements, document resolutions, and foster a team-oriented culture dedicated to high performance.

About the Role

This position operates on the 2nd or 3rd shift, requiring availability for non-standard hours to support continuous operations. You will spend your day managing inbound incidents, triaging issues, and escalating priority problems according to established procedures. Beyond ticket resolution, you will engage in side-by-side coaching with agents, conduct training sessions, and identify trends in performance to enhance team capabilities.

You will be part of a culture that places character and innovation at the center of everything we do. At CACI, you will enjoy an environment of trust that values your unique contributions, offering the autonomy to manage your time through flexible time-off benefits and access to robust learning resources. Together, we advance our nation's most critical missions, providing you with opportunities to break new ground in your career while contributing to a legacy of business success.

Hiring Process & Application

To be considered for this role, candidates must be U.S. citizens eligible for a Tier I (T1) Public Trust Clearance. The selection process involves a review of qualifications, including relevant experience with Cerner Millennium/MHS Genesis and ITIL methodologies, followed by interviews to assess technical competency and cultural fit.

Equal Opportunity

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.