Ticketing Agent
Not Disclosed•Full-TimeOn-site
location_on3198, Hiraoka Street, Lihue, Kauaʻi County, Hawaii, 96766, United States
About Unifi
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
About the Role
As an Airport Customer Service Agent Supervisor, you will lead a team of agents while delivering exceptional customer service to passengers across all aspects of arrivals, ticketing, check-in, boarding, and baggage services. This role is pivotal in ensuring a smooth journey for travelers, from their initial welcome to their final departure.
In this position, you will guide passengers through the check-in process, offering support to those with special needs, including unaccompanied minors, VIPs, and passengers requiring wheelchair assistance. You will manage ticketing and reservations via computerized systems, resolve complaints, and direct passengers through Customs, Immigration, and Quarantine. Additionally, you will coordinate with ramp agents to ensure the timely delivery of wheelchairs and gate-checked bags, often pushing wheelchairs through airport terminals to assist travelers directly.
Beyond customer interaction, you will foster a culture of safety by monitoring and enforcing safe working conditions in accordance with regulatory requirements, Unifi policies, and all applicable laws. You will serve as a champion for our Safety, Anti-Harassment, and Equal Employment Opportunity policies, ensuring a secure environment for everyone.
Equal Opportunity
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Work location
Work model: On-site
3198, Hiraoka Street, Lihue, Kauaʻi County, Hawaii, 96766, United States
Lihue, Hawaii
Key Responsibilities
- check_circleLead a team of agents in customer service duties
- check_circleDirect passengers through Customs, Immigration, and Quarantine
- check_circlePush wheelchairs with passengers through airport areas
- check_circleMonitor and enforce safe working conditions and safety policies
- check_circleCoordinate with ramp agents for wheelchair and baggage loading
- check_circleAssist passengers with check-in, boarding, and arrival processes
- check_circleOperate computerized systems for ticketing, baggage, and reservations
Requirements
- verifiedHigh School diploma, GED or equivalent education
- verifiedMust be at least 18 years of age
- verifiedMust be able to obtain credentials required as per airport or state or customs requirements
- verifiedOne year of relevant work experience in the aviation or ground handling services industry
Nice to Have
One year of relevant work experience in the aviation or ground handling services industry.
Benefits & Perks
check_circleFlight privileges offered after 30 days for employees and eligible family memberscheck_circlePaid time off for full-time employeescheck_circleComprehensive Medical, Dental and Vision Insurance for full-time employeescheck_circle401k retirement plan available for all employeesExclusive discounts and additional wellness programs
Similar Job Opportunities
Skills, education and keywords
Education: High School diploma, GED or equivalent education required.
Frequently asked questions about Ticketing Agent at Unifi
What does a Ticketing Agent at Unifi do?expand_more
In this Ticketing Agent at Unifi role, you will lead a team of agents in customer service duties; direct passengers through customs, immigration, and quarantine; push wheelchairs with passengers through airport areas; and monitor and enforce safe working conditions and safety policies.
What are the requirements for this Ticketing Agent role?expand_more
To qualify for the Ticketing Agent at Unifi position, applicants should have: High School diploma, GED or equivalent education; Must be at least 18 years of age; Must be able to obtain credentials required as per airport or state or customs requirements; and One year of relevant work experience in the aviation or ground handling services industry.
Where is the Ticketing Agent role at Unifi located?expand_more
Ticketing Agent at Unifi is based in 3198, Hiraoka Street, Lihue, Kauaʻi County, Hawaii, 96766, United States. This is a on-site role.
Is this Ticketing Agent job remote, hybrid, or on-site?expand_more
Unifi has listed this Ticketing Agent role as on-site.
How much experience is required for this Ticketing Agent role?expand_more
Ticketing Agent at Unifi typically requires 1+ years of relevant experience at the mid level level.
What education is required for Ticketing Agent at Unifi?expand_more
Educational requirements for this role: High School diploma, GED or equivalent education required.
What category does the Ticketing Agent role belong to?expand_more
Ticketing Agent at Unifi is part of the customer services job category on Recrutus.