Technical Support Analyst
Not Disclosed•Full-TimeRemote
location_onRemote
Position Summary
We are seeking an experienced Technical Support Analyst to support our healthcare documentation and speech recognition software for our customers. This role is designed to ensure seamless operations for our clients by leveraging proprietary application expertise and strong problem-solving capabilities.
About the Role
In this position, you will serve as a critical bridge between our technology and the healthcare professionals who rely on it daily. You will be responsible for installing and supporting our proprietary applications, troubleshooting complex technical issues, and managing database interactions. Beyond technical execution, success in this role requires solid customer communication and relationship-building skills to navigate the unique needs of the healthcare industry.
Work Environment
This is a remote position with some travel required. The standard hours for this role are 8am-5pm EST.
Work location
Work model: Remote
Remote
Key Responsibilities
- check_circleInstall and support proprietary healthcare documentation applications
- check_circleTroubleshoot speech recognition software issues
- check_circleResolve technical problems using database skills
- check_circleCommunicate with customers to maintain strong relations
Nice to Have
Experience in the healthcare industry.
Similar Job Opportunities
Frequently asked questions about Technical Support Analyst at Dolbey
What does a Technical Support Analyst at Dolbey do?expand_more
In this Technical Support Analyst at Dolbey role, you will install and support proprietary healthcare documentation applications; troubleshoot speech recognition software issues; resolve technical problems using database skills; and communicate with customers to maintain strong relations.
Where is the Technical Support Analyst role at Dolbey located?expand_more
Technical Support Analyst at Dolbey is based in Remote. This is a remote role.
Is this Technical Support Analyst job remote, hybrid, or on-site?expand_more
Dolbey has listed this Technical Support Analyst role as remote.
How much experience is required for this Technical Support Analyst role?expand_more
Candidates for Technical Support Analyst at Dolbey should have mid level.
What skills do you need for the Technical Support Analyst role at Dolbey?expand_more
Key skills for Technical Support Analyst at Dolbey include Troubleshooting; and Database.
What category does the Technical Support Analyst role belong to?expand_more
Technical Support Analyst at Dolbey is part of the it job category on Recrutus.
About Dolbey
Dolbey operates as a software development firm headquartered in Concord, Ohio, specializing in dictation, transcription, speech recognition, and computer-assisted coding solutions. The company traces its origins to 1914, when a partnership with Thomas A. Edison introduced early dictation inventions to the business sector. Throughout the 20th century, the organization adapted to technological shifts from wax cylinders to digital recording. By the mid-1980s, Dolbey began creating proprietary medical transcription and document management software, which evolved into the current Fusion Text and Fusion Speech product lines. In 1994, Dolbey Systems, Inc., was established to focus on dictation systems, adding the Fusion Voice module to the integrated suite.
Dolbey provides voice and text solutions designed to manage collaborative workflow processes for a diverse range of vertical markets. These sectors include healthcare, legal, financial services, manufacturing, public safety, and contact centers. The company currently serves more than 3,500 accounts across the United States. To support these clients, Dolbey maintains a network of over 40 authorized sales, service, and support centers nationwide, ensuring accessible assistance and maintenance for its software products.
Browse more roles: All Dolbey jobs, it jobs on Recrutus.