Technical Services Manager
Not Disclosed•Full-TimeOn-site
location_onSouth Peachtree Street, Norcross, Gwinnett County, Georgia, 30071, United States
About the Role
The Technical Services Manager will own the post-install customer lifecycle for all Camlin monitoring systems across North America. This role is designed to ensure that maintenance, reactive support, customer communication, and performance reporting are delivered with discipline, transparency, and a strong commercial focus.
You will lead resource optimization, scheduling, and capacity planning for technical teams while driving service performance against SLAs, KPIs, and CSAT targets. The position requires a structured thinker who can manage multiple priorities and an analytical leader comfortable using dashboards to evaluate performance and improve margin through cost-to-serve analysis.
Our Values
Our culture is built on five core principles:
- We work together
- We believe in people
- We won't accept the 'way it has always been done'
- We listen to learn
- We're trying to do the right thing
Equal Opportunity
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.
Work location
Work model: On-site
South Peachtree Street, Norcross, Gwinnett County, Georgia, 30071, United States
Norcross, Georgia
Key Responsibilities
- check_circleOwn and lead post-install customer support across North America
- check_circleLead resource optimization, scheduling, and capacity planning for technical teams
- check_circleImprove margin performance through cost-to-serve analysis and ongoing cost control
- check_circleDrive service performance against SLAs, KPIs, and CSAT targets
- check_circleLead continuous improvement initiatives to enhance service delivery, efficiency, and scalability
Requirements
- verifiedBachelor's degree in a business-related discipline
- verified5+ years' experience creating and documenting processes
- verifiedExperience building dashboards and reporting frameworks
- verifiedExperience managing scheduling and field-based technical teams
- verifiedStrong commercial acumen with understanding of P&L impact
- verifiedExperience with CRM-based tracking systems (Salesforce preferred)
Nice to Have
Exposure to warranty programmes. Experience implementing and managing service-level metrics (SLAs, KPIs, CSAT).
Similar Job Opportunities
Skills, education and keywords
Skills: Salesforce, Dashboards, Sla, Kpi, Csat, P&L.
Education: Bachelor's degree in a business-related discipline required.
Frequently asked questions about Technical Services Manager at Camlin Group
What does a Technical Services Manager at Camlin Group do?expand_more
Day-to-day, the Technical Services Manager at Camlin Group will own and lead post-install customer support across north america; lead resource optimization, scheduling, and capacity planning for technical teams; improve margin performance through cost-to-serve analysis and ongoing cost control; and drive service performance against slas, kpis, and csat targets.
What are the requirements for this Technical Services Manager role?expand_more
To qualify for the Technical Services Manager at Camlin Group position, applicants should have: Bachelor's degree in a business-related discipline; 5+ years' experience creating and documenting processes; Experience building dashboards and reporting frameworks; Experience managing scheduling and field-based technical teams; Strong commercial acumen with understanding of P&L impact; and Experience with CRM-based tracking systems (Salesforce preferred).
Where is the Technical Services Manager role at Camlin Group located?expand_more
Technical Services Manager at Camlin Group is based in South Peachtree Street, Norcross, Gwinnett County, Georgia, 30071, United States. This is a on-site role.
Is this Technical Services Manager job remote, hybrid, or on-site?expand_more
Camlin Group has listed this Technical Services Manager role as on-site.
How much experience is required for this Technical Services Manager role?expand_more
Technical Services Manager at Camlin Group typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Technical Services Manager role at Camlin Group?expand_more
Key skills for Technical Services Manager at Camlin Group include Salesforce; Dashboards; Sla; Kpi; Csat; and P&L.
What education is required for Technical Services Manager at Camlin Group?expand_more
Educational requirements for this role: Bachelor's degree in a business-related discipline required.
What category does the Technical Services Manager role belong to?expand_more
Technical Services Manager at Camlin Group is part of the it job category on Recrutus.