Technical Quotations & Customer Service Manager
Not Disclosed•Full-TimeHybrid
location_on1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
About the Team
At Servomex, we are powering a cleaner, healthier, and more productive world through advanced gas analysis solutions. Our platform group is dedicated to ensuring that every customer interaction, from the first lead to the final invoice, is seamless, compliant, and of the highest quality. We foster a workplace where people feel valued, supported, and empowered to thrive, with a strong commitment to innovation, collaboration, and inclusion.
About the Role
This is a high-impact leadership role where you will take full ownership of our customer-facing operations. You will oversee the full order-to-cash lifecycle, strengthen commercial governance, and lead a capable team delivering exceptional service to global customers. The position serves as the critical bridge between technical precision and commercial success, ensuring that every step of the customer journey—from lead validation and quotation to order processing and after-sales support—is optimized for efficiency and accuracy.
In this role, you will not only manage a high-performing team but also act as the escalation point for complex or high-risk enquiries. You will partner closely with Sales, factories, and customers to ensure smooth fulfillment, driving operational excellence while championing continuous improvement initiatives. Your leadership will directly impact customer success and overall business performance.
Hiring Process
We want you to feel confident that Servomex is the right place for you. Throughout the process, you will have plenty of opportunities to learn more about us and ask questions. The selection journey includes:
- A friendly initial chat with our Talent team.
- A Teams video interview with the hiring team.
- An on-site interview, including meeting the team and a tour of our facility.
We are happy to provide reasonable adjustments throughout the recruitment process and in the workplace to ensure a fair and accessible experience for all candidates.
Equal Opportunity
We are proud to be an inclusive employer and welcome applications from all backgrounds. At Servomex, we believe that diverse perspectives drive better outcomes, and we are committed to creating an environment where everyone can succeed.
Work location
Work model: Hybrid
1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
Houston, Texas
Key Responsibilities
- check_circleEnsure all leads are contacted within 24 hours and fully qualified for sales success
- check_circlePrepare opportunities in Salesforce with complete commercial and technical insights
- check_circleOversee customer master data in SAP ensuring accuracy and alignment with Export Control and Finance
- check_circleOversee high-quality, technically accurate quotations across all product lines
- check_circleAct as escalation point for complex or high-risk customer enquiries
- check_circleLead order processing with a focus on clean orders and right-first-time delivery
- check_circleCoach and grow a team with strong technical and commercial capability
- check_circleLead and optimize critical processes across lead validation, customer setup, quotations, order processing, invoicing, and RMAs
- check_circleDrive performance against SLAs and KPIs while championing continuous improvement
Requirements
- verifiedExperience leading technical quotations, pre-sales, customer service, or order-to-cash function in industrial/engineered solutions
- verifiedStrong technical literacy
- verifiedExperience with commercial governance, pricing discipline, and policy adherence
- verifiedProven people management capability
- verifiedExperience supporting field sales, service management, channel partners, and customers
- verifiedExperience with CRM and ERP systems (Salesforce and SAP preferred)
- verifiedDegree in Engineering, Chemistry, or Instrumentation (preferred)
Nice to Have
Experience in analytical instrumentation, capital equipment, or complex manufacturing environments. Working knowledge of SAP and Salesforce.com in a commercial or order-to-cash context. Exposure to RMA processes or service-related post sales coordination. Experience in continuous improvement or process optimisation initiatives. Exposure to vendor registration or master data governance. Degree in Engineering, Chemistry, or Instrumentation.
Benefits & Perks
check_circleHealth, Dental, Vision, Life & Long-term Disability Insurance (from month 1)check_circle3 weeks PTO + 11 holidays + 2 floating holidayscheck_circle2 paid volunteering dayscheck_circle401(k) with company matchDiscretionary bonus
Similar Job Opportunities
Frequently asked questions about Technical Quotations & Customer Service Manager at Servomex
What does a Technical Quotations & Customer Service Manager at Servomex do?expand_more
In this Technical Quotations & Customer Service Manager at Servomex role, you will ensure all leads are contacted within 24 hours and fully qualified for sales success; prepare opportunities in salesforce with complete commercial and technical insights; oversee customer master data in sap ensuring accuracy and alignment with export control and finance; and oversee high-quality, technically accurate quotations across all product lines.
What are the requirements for this Technical Quotations & Customer Service Manager role?expand_more
To qualify for the Technical Quotations & Customer Service Manager at Servomex position, applicants should have: Experience leading technical quotations, pre-sales, customer service, or order-to-cash function in industrial/engineered solutions; Strong technical literacy; Experience with commercial governance, pricing discipline, and policy adherence; Proven people management capability; Experience supporting field sales, service management, channel partners, and customers; and Experience with CRM and ERP systems (Salesforce and SAP preferred).
Where is the Technical Quotations & Customer Service Manager role at Servomex located?expand_more
Technical Quotations & Customer Service Manager at Servomex is based in 1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States. This is a hybrid role.
Is this Technical Quotations & Customer Service Manager job remote, hybrid, or on-site?expand_more
Servomex has listed this Technical Quotations & Customer Service Manager role as hybrid.
How much experience is required for this Technical Quotations & Customer Service Manager role?expand_more
Candidates for Technical Quotations & Customer Service Manager at Servomex should have lead.
What skills do you need for the Technical Quotations & Customer Service Manager role at Servomex?expand_more
Key skills for Technical Quotations & Customer Service Manager at Servomex include Salesforce; and Sap.
What category does the Technical Quotations & Customer Service Manager role belong to?expand_more
Technical Quotations & Customer Service Manager at Servomex is part of the engineering job category on Recrutus.
About Servomex
Servomex operates as a specialized manufacturer within the automation machinery sector, headquartered in Crowborough, East Sussex. The company focuses on delivering precise gas analysis and measurement solutions to a diverse global clientele. Its technology supports critical operations in power generation, hydrocarbon processing, industrial gases, and the semiconductor industry, helping organizations maintain safety, efficiency, and operational accuracy.
With over seven decades of research, Servomex has developed a broad portfolio of sensor technologies. These include paramagnetic sensing, aluminium oxide, calorimetry, chemiluminescence, and various forms of gas chromatography and infrared analysis. By integrating these tools with deep application expertise, the firm provides essential services for process control, quality assurance, emissions monitoring, and combustion management.
The organization maintains a significant international footprint with business centres in the United States, China, India, and Singapore, supported by a network of trusted channel partners. Servomex operates as a subsidiary of Spectris Ltd, a company dedicated to instrumentation and controls. This structure allows the firm to offer comprehensive service support and integrated systems solutions tailored to local market needs while leveraging global resources.
Browse more roles: All Servomex jobs, engineering jobs on Recrutus.