Technical Customer Support Representative with Security Clearance
Not Disclosed•Full-TimeOn-site
location_on152, Howard Street, Clinton, Anderson County, East Tennessee, Tennessee, 37716, United States
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. We operate at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. Our employees serve as valued partners to essential government agencies and support every branch of the U.S. armed forces, solving the most daunting challenges our customers face every day.
About the Role
This position is part of a nationwide program dedicated to maintaining IT infrastructure operations across the Transportation Security Administration (TSA). The contract supports all U.S. airports and over 30 U.S. Embassy and Consulate international sites across 30 different countries where the TSA is present.
As a Technical Customer Support Representative, you will be the first point of contact for DHS/TSA staff needing assistance with IT-related issues. This is an excellent opportunity to make a meaningful impact in a mission-driven environment while advancing your career in IT support. You will partner with cross-functional technical teams to resolve service interruptions and improve performance, ensuring that critical security operations remain uninterrupted. The role requires a service-oriented mindset, combining technical troubleshooting with clear, step-by-step communication to help users solve complex technical challenges.
Location and Schedule
This is an on-site position located in Clinton, TN. The role operates on a specific rotating shift schedule that requires weekend dayside availability. The typical rotation includes two 12-hour shifts on Saturday and Sunday, and two 8-hour shifts on Thursday and Friday. Candidates must be flexible to rotate shift times as needed to support the mission.
Hiring Process and Application
The application period for this job is estimated to be 30 days from the posting date, though this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying, you express interest in the role and the company. During the review process, selected candidates may be required to participate in an on-camera interview and a process to verify their identity.
Equal Opportunity Employer
Peraton is an equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. We are committed to building a diverse workforce that reflects the communities we serve.
Work location
Work model: On-site
152, Howard Street, Clinton, Anderson County, East Tennessee, Tennessee, 37716, United States
Clinton, Tennessee
Key Responsibilities
- check_circleProvide technical support for software, hardware, and network issues via phone, email, and social media
- check_circleWalk users through solutions using remote diagnostic techniques and clear step-by-step communication
- check_circleSupport users with information requests and provide guidance on IT systems and databases
- check_circleMaintain network records and assist with documentation, diagrams, and basic system configurations
- check_circleCollaborate with cross-functional technical teams to resolve service interruptions and improve performance
- check_circleInstall IT equipment and connect cabling to patch panels and network switches
- check_circleReview and prioritize support requests, troubleshoot technical issues, and escalate complex cases
Requirements
- verifiedHigh School diploma/equivalent
- verified2-4 years experience
- verifiedU.S. Citizenship
- verifiedAbility to obtain/maintain DHS Entrance on Duty (EOD) clearance
- verifiedTechnical Customer Support experience
- verifiedExperience supporting Office 365 and common IT platforms
- verifiedAbility to troubleshoot technical issues
- verifiedAbility to work rotating shifts
Nice to Have
Relevant DHS focused experience. Possess attention to detail and follow-through. High level of professionalism and ability to maintain confidentiality. Demonstrates eagerness to learn and flexible with the ability to multi-task. Detail-oriented, reliable, and organized with the ability to multi-task effectively. Professionalism, discretion, and a commitment to maintaining confidentiality. Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circleLife insurancecheck_circleHealth savings accountcheck_circleEmployee assistance program (EAP)Parental leave
Similar Job Opportunities
System Integration & Substation Automation Project Manager
Electrical Consultants, Inc. • Cumberland, Maine
Not Disclosedarrow_forward
Senior Test and Evaluation Engineer/Analyst
CACI International Inc • Washington, District of Columbia
$104k-218karrow_forward
CADD Designer - Bridge
Michael Baker International • Milwaukee, Wisconsin
$29.23-39.9/hrarrow_forward
Skills, education and keywords
Skills: Office 365, It Platforms, Network Switches, Patch Cables, Patch Panels, Remote Diagnostic Techniques, Troubleshooting, Documentation, Diagrams, System Configurations.
Education: High School diploma or equivalent required.
Frequently asked questions about Technical Customer Support Representative with Security Clearance at Peraton
What does a Technical Customer Support Representative with Security Clearance at Peraton do?expand_more
In this Technical Customer Support Representative with Security Clearance at Peraton role, you will provide technical support for software, hardware, and network issues via phone, email, and social media; walk users through solutions using remote diagnostic techniques and clear step-by-step communication; support users with information requests and provide guidance on it systems and databases; and maintain network records and assist with documentation, diagrams, and basic system configurations.
What are the requirements for this Technical Customer Support Representative with Security Clearance role?expand_more
Peraton is looking for candidates who meet the following requirements: High School diploma/equivalent; 2-4 years experience; U.S. Citizenship; Ability to obtain/maintain DHS Entrance on Duty (EOD) clearance; Technical Customer Support experience; and Experience supporting Office 365 and common IT platforms.
Where is the Technical Customer Support Representative with Security Clearance role at Peraton located?expand_more
Technical Customer Support Representative with Security Clearance at Peraton is based in 152, Howard Street, Clinton, Anderson County, East Tennessee, Tennessee, 37716, United States. This is a on-site role.
Is this Technical Customer Support Representative with Security Clearance job remote, hybrid, or on-site?expand_more
Peraton has listed this Technical Customer Support Representative with Security Clearance role as on-site.
How much experience is required for this Technical Customer Support Representative with Security Clearance role?expand_more
Technical Customer Support Representative with Security Clearance at Peraton typically requires 2–4 years of relevant experience at the mid level level.
What skills do you need for the Technical Customer Support Representative with Security Clearance role at Peraton?expand_more
Key skills for Technical Customer Support Representative with Security Clearance at Peraton include Office 365; It Platforms; Network Switches; Patch Cables; Patch Panels; Remote Diagnostic Techniques; Troubleshooting; and Documentation.
What education is required for Technical Customer Support Representative with Security Clearance at Peraton?expand_more
Educational requirements for this role: High School diploma or equivalent required.
What category does the Technical Customer Support Representative with Security Clearance role belong to?expand_more
Technical Customer Support Representative with Security Clearance at Peraton is part of the engineering job category on Recrutus.