Technical Customer Advisor
Not Disclosed•Full-TimeOn-site
location_onChevron Richmond Refinery, Richmond-San Rafael Bridge, Richmond, Contra Costa County, California, 94964, United States
About the Role
At ECLARO, we connect talent with opportunities where environmental innovation meets global impact. Our client is a leading environmental solutions provider dedicated to water, waste, and energy services that drive sustainability and resource recovery. This Technical Customer Advisor role is designed for individuals ready to make a meaningful impact by bridging the gap between complex technical regulations and exceptional customer service.
In this position, you will strategically lead the customer fulfillment process, serving as the primary point of contact for clients within assigned branch territories in Richmond, CA. Your day will involve coordinating the entire customer service cycle, from creating detailed Waste Information Profiles (WIPs) to managing waste approval processes with internal and third-party Treatment, Storage, and Disposal Facilities (TSDFs). You will provide critical technical support regarding chemical grouping, disposal options, and compliance with RCRA and DOT regulations, ensuring that every interaction delivers the least complex and most efficient solution for our clients.
Hiring Process
If you are interested in this opportunity, please contact Maria Navarro directly to discuss your qualifications and the next steps.
- Contact: Maria Navarro
- Email: maria.navarro@eclaro.com
- Phone: 513-725-0112
- LinkedIn: Maria Navarro | LinkedIn
Our Culture & Commitment
ECLARO values diversity and is committed to fostering an inclusive environment. We are an Equal Opportunity Employer and do not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
Work location
Work model: On-site
Chevron Richmond Refinery, Richmond-San Rafael Bridge, Richmond, Contra Costa County, California, 94964, United States
Richmond, California
Key Responsibilities
- check_circleLead and manage the customer fulfillment process and service cycle
- check_circleCreate detailed work orders to ensure accurate job understanding for operations teams
- check_circleCollaborate with team members to support quoting new service categories and the invoicing process
- check_circleManage waste approval processes with internal and third-party TSDFs to ensure cost-effective solutions
- check_circleProvide technical support regarding chemical grouping, disposal options, and RCRA & DOT regulations
- check_circleCreate Waste Information Profiles ensuring compliance with federal regulations
- check_circleOversee post-shipment processes including review of job information and verification of approvals
Requirements
- verifiedHigh School diploma
- verifiedMinimum 1 year experience in similar field
- verifiedExperience in customer service/fulfillment
- verifiedExperience in waste management and disposal
- verifiedTechnical knowledge of waste management and disposal (preferred)
- verifiedDegree or equivalent experience in science, mathematics, or business (preferred)
Nice to Have
Preferred degree or equivalent experience in science, mathematics, or business. Technical knowledge of waste management and disposal.
Benefits & Perks
check_circle401k Retirement Savings Plan administered by Merrill Lynchcheck_circleCommuter Check Pretax Commuter Benefitscheck_circleEligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Similar Job Opportunities
Skills, education and keywords
Skills: Rcra, Dot Regulations, Waste Management, Disposal.
Education: High School diploma required with minimum 1 year experience.
Frequently asked questions about Technical Customer Advisor at ECLARO
What does a Technical Customer Advisor at ECLARO do?expand_more
Day-to-day, the Technical Customer Advisor at ECLARO will lead and manage the customer fulfillment process and service cycle; create detailed work orders to ensure accurate job understanding for operations teams; collaborate with team members to support quoting new service categories and the invoicing process; and manage waste approval processes with internal and third-party tsdfs to ensure cost-effective solutions.
What are the requirements for this Technical Customer Advisor role?expand_more
ECLARO is looking for candidates who meet the following requirements: High School diploma; Minimum 1 year experience in similar field; Experience in customer service/fulfillment; Experience in waste management and disposal; Technical knowledge of waste management and disposal (preferred); and Degree or equivalent experience in science, mathematics, or business (preferred).
Where is the Technical Customer Advisor role at ECLARO located?expand_more
Technical Customer Advisor at ECLARO is based in Chevron Richmond Refinery, Richmond-San Rafael Bridge, Richmond, Contra Costa County, California, 94964, United States. This is a on-site role.
Is this Technical Customer Advisor job remote, hybrid, or on-site?expand_more
ECLARO has listed this Technical Customer Advisor role as on-site.
How much experience is required for this Technical Customer Advisor role?expand_more
Technical Customer Advisor at ECLARO typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Technical Customer Advisor role at ECLARO?expand_more
Key skills for Technical Customer Advisor at ECLARO include Rcra; Dot Regulations; Waste Management; and Disposal.
What education is required for Technical Customer Advisor at ECLARO?expand_more
Educational requirements for this role: High School diploma required with minimum 1 year experience.
What category does the Technical Customer Advisor role belong to?expand_more
Technical Customer Advisor at ECLARO is part of the customer services job category on Recrutus.