Technical & Business Operations Specialist
Not Disclosed•Full-TimeHybrid
location_onWildwood Canyon Road, Burbank, Los Angeles County, California, 91501, United States
Vubiquity is a leading media supply-chain and content-technology provider, now owned by Amdocs. We help studios, content owners, and distributors deliver video across platforms worldwide, operating at the intersection of media supply chain, content licensing, and OTT service enablement.
As part of Amdocs, a NASDAQ-listed global leader with 30,000 employees, we empower customers to provide next-generation communication and media experiences. Our mission is to accelerate service providers' migration to the cloud, enable differentiation in the 5G era, and digitalize operations for both individual end users and enterprise customers.
The Technical & Business Operations Specialist (TBOS) serves as the operational backbone for Vubiquity's OTT Preferred Partner services. This role exists to ensure the seamless delivery of services to major content providers while maintaining stringent Service Level Agreement (SLA) requirements.
In this position, you will act as the Single Point of Contact for customers, bridging the gap between external client needs and internal cross-functional teams including Sales, Client Services, Operations, Mastering, Localization, and Finance. Your day-to-day involves orchestrating complex workflows, managing the lifecycle of customer tickets, and generating performance metrics that drive proactive improvements. Beyond execution, you will identify opportunities for revenue growth and collaborate with System Operations to enhance the tools that support our customers' daily requirements.
This role is based in Burbank, CA, and operates on a hybrid model requiring three days onsite and two days remote. While the position is not open for relocation, it offers a wide scope of activities within a market-leading technology environment. You will work with excellent products and solutions, providing significant opportunities for professional development in the evolving digital media landscape.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.
Work model: Hybrid
Wildwood Canyon Road, Burbank, Los Angeles County, California, 91501, United States
Burbank, California
Knowledge of industry standard ticketing systems (JIRA, ZenDesk).
Skills: Microsoft Office, Excel, Word, Outlook, Powerpoint, Jira, Zendesk, Cablelabs, Movielabs Media Manifest Core, Transcoding Formats.
Education: Bachelor's degree or equivalent work experience.
Amdocs is a software development firm headquartered in Chesterfield, Missouri, specializing in digital transformation solutions for communication and media service providers. The company offers a comprehensive portfolio of products and services designed to help clients navigate the migration to cloud environments, differentiate within the 5G landscape, and automate their operational workflows. By leveraging these technologies, Amdocs enables both enterprise and individual end users to access next-generation communication and media experiences.
Serving a global clientele, Amdocs supports the digitalization efforts of service providers worldwide, helping them unlock innovation potential and accelerate their technological evolution. As a publicly traded entity listed on the NASDAQ Global Select Market, the organization reported $5.00 billion in revenue for fiscal 2024. The company operates with a focus on fostering a culture where employees are encouraged to make meaningful impacts while pursuing professional growth and personal development. Through this approach, Amdocs aims to build lasting connections and drive significant change across the industry.
Browse more roles: All Amdocs jobs, sales jobs on Recrutus.
Experience
8+ yrs (Senior)
Education
Bachelor's degree or equivalent work experience
Job Type
Full-Time
