Team Delivery lead - West

About the Team

Waters Corporation is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. Our Professional Services Organization is comprised of highly skilled, motivated, and customer-focused professionals who partner with customers to ensure the successful utilization of Waters' products. With a passionate team of approximately 16,000 colleagues, we turn scientific challenges into breakthroughs that improve lives worldwide, collaborating globally to advance the release of effective medicines, ensure food and water safety, and drive better patient outcomes.

About the Role

We are seeking a Professional Services Team Leader to manage a field-based team within the US Western Region. This role is critical to the success of Informatics Professional Services engagements, specifically overseeing the installation and upgrade of Waters' suite of network-based Informatics products. You will serve as a bridge between our technical capabilities and customer needs, ensuring legendary service and customer success.

In this position, you will establish and maintain collaborative relationships with customers, managing expectations through clear communication of work performed and follow-up planning. You will work closely with Americas sales and service teams to drive implementation services revenue and identify future business development opportunities. A key aspect of this role is maintaining a deep understanding of the technology and customer application demands by dedicating 50% of your schedule to direct customer work. Additionally, you will be responsible for staffing, hiring, training, and development, as well as resource management and scheduling to optimize quality and efficiency.

Hiring Process

Qualified candidates will be considered for this role based on their qualifications, merit, and business needs. The selection process focuses on identifying individuals who demonstrate a strong customer focus, interpersonal savvy, and the ability to lead and motivate staff.

Equal Opportunity

Diversity and inclusion are fundamental to our core values at Waters Corporation. We are proud to be an equal opportunity workplace and an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time. Waters complies with all applicable federal, state, and local laws and considers qualified applicants without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status, military service, veteran status, pregnancy, genetic information, sexual orientation, gender identity, disability, domestic violence victim status, or any other characteristic protected by law.