
location_on1000, Masters Drive, Mansfield, Tarrant County, Texas, 76063, United States
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated Tax Experts – Retail On-Site. This role is central to our mission of "Powering Prosperity Around the World" by helping customers navigate their tax needs and achieve positive financial outcomes. As a Tax Expert, you will combine tax expertise with an entrepreneurial spirit to serve as a trusted advisor in your local community.
In this unique seasonal opportunity, you will work on-site at a TurboTax location across the United States. Your primary focus is to grow TurboTax's client base by establishing long-term relationships and driving customer loyalty. You will leverage TurboTax marketing support and software to build a thriving business that fosters prosperity for both you and the community you serve.
As a Tax Expert – Retail On-Site, you will serve customers both in-person and virtually using Intuit TurboTax products. You will provide full-service tax return preparation, tax advice, calculations, and software support for situations ranging from simple to complex, including personal and business income, deductions optimization, and amendments. Your ability to connect with customers on a personal level is critical to alleviating the stress often associated with tax season.
Beyond technical preparation, you will act as a proactive community ambassador. You will enthusiastically represent TurboTax locally, serving as the public face of the brand. This involves engaging with new prospects, nurturing leads, and converting them into long-term clients through proactive outreach. You will also lead local events, participate in marketing initiatives, and make the topic of taxes accessible and approachable for everyone.
Your day-to-day involves creating an exceptional customer experience through professionalism and a genuine interest in helping clients achieve their financial goals, such as saving for retirement, college funds, or vacations. By connecting with people to build long-term trust, you will turn one-time transactions into loyal, multi-year relationships. You will interact with customers using state-of-the-art video communication tools and address inquiries while helping them overcome tax-related challenges.
To apply, please submit your resume highlighting your active credentials (EA, CPA, or Practicing Attorney) and your experience with tax preparation software. Candidates must possess an active Preparer Tax Identification Number (PTIN). We are looking for individuals who are adaptable, thrive in collaborative team settings, and are committed to a culture of continuous improvement.
Intuit is committed to building a diverse and inclusive workforce. We consider qualified applicants regardless of background. We value a culture of feedback and continuous improvement, where employees are encouraged to actively solicit and respond to feedback. We are particularly interested in candidates who are passionate about their local community and excited to engage with it to build Intuit's presence.
Bilingual (English/Spanish) communication skills are a plus, as is experience in holistic tax advisory services. We also welcome candidates with an interest in building a local and online social presence as a TurboTax associate, creating accessible tax-related content and resources for the community in accordance with Intuit's policies.
Note: This position is nonexempt and requires onsite presence at a TurboTax location in the United States on a seasonal basis. Candidates must reside within the United States and possess or be able to obtain any related State licenses, certificates, permits, or bonds.
Work model: On-site
1000, Masters Drive, Mansfield, Tarrant County, Texas, 76063, United States
Mansfield, Texas
Bilingual (English/Spanish) communication skills. Experience in holistic tax advisory services beyond tax filing.