Support Specialist, AR
Not Disclosed•Full-TimeOn-site
location_onLittle Rock Trail, Warehouse District, Raleigh, Wake County, North Carolina, 27602, United States
At Savista, we enable our clients to navigate the biggest challenges in healthcare: delivering quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem-solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities. Our work is guided by our core values of Commitment, Authenticity, Respect, and Excellence (CARE).
The Support Specialist serves as a vital partner to Accounts Receivable Representatives, ensuring effective follow-up and collections for our clients. This role is essential for maintaining the integrity of the revenue cycle and supporting the broader mission of helping healthcare organizations thrive. You will act as a bridge between internal teams and client needs, handling sensitive data with the utmost care and professionalism.
In this position, you will manage the flow of critical information, retrieving and submitting medical records through various systems and hardcopy channels. You will be the first point of contact for correspondence, ensuring timely routing to leadership and responding promptly to emails and telephone messages. Your ability to communicate issues clearly to management—whether regarding addresses, system errors, or escalated accounts—will be key to keeping processes moving smoothly. Above all, you will play a direct role in upholding the confidentiality of patient information and supporting Savista's compliance program regarding HIPAA, FDCPA, and FCRA regulations.
Candidates selected for this role will be invited to participate in an interview process designed to assess both technical fit and alignment with our values. Please note that no travel is required for this position.
Savista is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity, or any other federal, state, or local protected class. We are committed to fostering a diverse and inclusive workplace where everyone can contribute to our mission.
Work model: On-site
Little Rock Trail, Warehouse District, Raleigh, Wake County, North Carolina, 27602, United States
Raleigh, North Carolina
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Skills: Internet Explorer, Microsoft Office, Hipaa.
Education: High school diploma or GED required.
Savista operates within the hospitals and health care industry, delivering comprehensive end-to-end revenue cycle solutions. Headquartered in Alpharetta, the firm has established itself as a reliable partner for healthcare organizations for more than three decades. The company supports a broad network of over 770 clients spanning 49 states, facilitating financial operations for a diverse range of medical providers.
Savista has earned recognition for its operational excellence, including a designation as a 2024 Top 10 Business Process Outsourcing provider in healthcare by Healthcare Business Review. Additionally, the organization holds the prestigious Peer Reviewed designation from the Healthcare Financial Management Association. These accolades reflect a sustained commitment to quality and service integrity within the sector.
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Experience
Mid Level
Education
High school diploma or GED required
Job Type
Full-Time