Support Specialist (2246)

Who We Are

Founded in 1984, Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses across the US. As a private equity-backed technology management consulting and outsourcing firm, we deliver best-fit solutions through a tailored approach and deep local relationships. With offices in Houston, Dallas, Fort Worth, San Antonio, and Seattle, our unwavering dedication, superior technical expertise, and keen understanding of business processes have transformed us into a trusted partner for our clients.

About the Role

As a forward-thinking organization, Aldridge is dedicated to delivering innovative technology solutions and exceptional service. We are seeking a highly motivated and customer-focused IT Support Specialist to join our team. This position offers the opportunity to develop technical expertise, contribute to meaningful projects, and grow within a collaborative and dynamic environment.

In this role, you will play a key part in ensuring the smooth operation of client systems by providing timely, professional, and efficient technical support. You will be exposed to cutting-edge technologies and work alongside a group of supportive, knowledgeable professionals. This role is ideal for someone passionate about technology and customer service, looking to grow in a fast-paced IT environment where you can resolve end-user issues and maintain a high standard of service delivery.

Our Culture & Values

Our team is driven by four core values that guide how we work and interact with our partners:

• Build Trust: We continuously earn the trust of our partners through genuine, transparent communication, and unflinching accountability.
• Take Swift, Meaningful Action: When every second matters, we drill to the core question and act decisively.
• Create Best-Fit Solutions: More is not always better – we create the most value for the least added overhead and complexity.
• Evolve & Improve: We embrace a growth mindset and do not let the fear of failure stop us from finding new, better ways to do things.

Work Environment

This position operates on a hybrid schedule. You will be required in the office on Tuesdays, Wednesdays, and Thursdays, with optional work-from-home days on Mondays and Fridays. The role also involves occasional travel up to 50% within your territory to perform tasks that cannot be completed remotely.

Equal Opportunity Employer

Aldridge is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.