Support Analyst (911 Operations Division)
Not Disclosed•Full-TimeOn-site
location_onHoradan Way, Mission Main, Mission Hill, Boston, Suffolk County, Massachusetts, 02120, United States
About the Team
This provisional appointment places you within the Support Unit of the Operations Division at the Boston Police Department. As a critical component of the department's 24-hour emergency communications center, the Support Unit ensures the seamless flow of information between field units, the public, and internal databases. The environment is fast-paced and high-pressure, featuring individual workstations in a larger room with frequent background noise, operating around the clock across three shifts.
About the Role
The Emergency Communications Specialist – Support Analyst serves as a mission-critical liaison for the Boston Police Department. You will function as the primary point of contact for police field units, the general public, and external agencies. Your day involves a dynamic rotation through specialized sections, including the tow section, missing person section, warrants section, stolen car section, and Channel 8 – Nova Base.
In this role, you will manage the recording, searching, and verification of critical records in Department databases and national systems like NCIC and CJIS. You will answer digital radio requests from officers regarding warrants, criminal records, and vehicle checks, while also serving as the main telephone receptionist for the department. The position requires maintaining constant monitoring of radio systems and telephones, responding immediately to field requests, and ensuring the accurate entry and removal of data. You will also assist the public in locating towed vehicles and audit records to ensure compliance with all applicable laws and department protocols.
Hiring Process & Requirements
This position is deemed essential, requiring personnel to report to work during emergency situations and adverse weather conditions. Applicants must be Boston residents. The selection process includes a criminal record check, pre-employment drug test, physical evaluation, and hearing and vision testing.
Equal Opportunity
The Boston Police Department is committed to a diverse workforce. We seek individuals who can demonstrate the ability to work effectively with people of various identities, cultures, backgrounds, and ideologies in a professional and courteous manner.
Work location
Work model: On-site
Horadan Way, Mission Main, Mission Hill, Boston, Suffolk County, Massachusetts, 02120, United States
Boston, Massachusetts
Key Responsibilities
- check_circleReceive, record, and validate tow requests and assist the public in locating towed vehicles
- check_circleAnswer digital radio requests from field units regarding warrants, criminal records, and vehicle checks
- check_circleOperate specialized communications equipment and monitor radio systems for field unit requests
- check_circleConduct all radio transmissions according to FCC rules and Boston Police Department protocols
- check_circleParticipate in ongoing training, quality assurance, and after-action reviews of significant incidents
- check_circleRecord, search, and verify records for stolen cars, missing persons, and warrants in department databases
- check_circleCommunicate with officers, detectives, and the public to resolve data issues and ensure accurate record entry
- check_circleMaintain confidentiality of sensitive information and notify supervisors of significant incidents
Requirements
- verifiedHigh school diploma or equivalency certificate
- verified2 years clerical experience in customer service
- verified35 words per minute typing speed
- verifiedEnglish language proficiency
- verifiedComputer literacy in MS Windows
- verifiedProficiency in Microsoft applications and Google Suite
- verifiedNCIC/CJIS certification
- verifiedCriminal record check
- verifiedDrug test
- verifiedPhysical evaluation
- verifiedHearing and vision testing
- verifiedBoston residency
Nice to Have
A minimum of two (2) years of full-time, or equivalent part-time, paid clerical experience in a customer service-related position using basic office equipment, including but not limited to a digital telephone system, computer, fax, and copy machine.
Benefits & Perks
check_circlePaid time off including sick, vacation, and personal days
Similar Job Opportunities
Skills, education and keywords
Skills: Ncic, Cjis, Computer Aided Dispatch, Records Management System, Interstate Identification Index, Massachusetts Automated License And Registration System, MS Windows, Microsoft Applications, Google Suite, Digital Telephone System.
Education: High school diploma or equivalency certificate required.
Frequently asked questions about Support Analyst (911 Operations Division) at City of Boston
What does a Support Analyst (911 Operations Division) at City of Boston do?expand_more
Day-to-day, the Support Analyst (911 Operations Division) at City of Boston will receive, record, and validate tow requests and assist the public in locating towed vehicles; answer digital radio requests from field units regarding warrants, criminal records, and vehicle checks; operate specialized communications equipment and monitor radio systems for field unit requests; and conduct all radio transmissions according to fcc rules and boston police department protocols.
What are the requirements for this Support Analyst (911 Operations Division) role?expand_more
City of Boston is looking for candidates who meet the following requirements: High school diploma or equivalency certificate; 2 years clerical experience in customer service; 35 words per minute typing speed; English language proficiency; Computer literacy in MS Windows; and Proficiency in Microsoft applications and Google Suite.
Where is the Support Analyst (911 Operations Division) role at City of Boston located?expand_more
Support Analyst (911 Operations Division) at City of Boston is based in Horadan Way, Mission Main, Mission Hill, Boston, Suffolk County, Massachusetts, 02120, United States. This is a on-site role.
Is this Support Analyst (911 Operations Division) job remote, hybrid, or on-site?expand_more
City of Boston has listed this Support Analyst (911 Operations Division) role as on-site.
How much experience is required for this Support Analyst (911 Operations Division) role?expand_more
Support Analyst (911 Operations Division) at City of Boston typically requires 2+ years of relevant experience at the entry level level.
What skills do you need for the Support Analyst (911 Operations Division) role at City of Boston?expand_more
Key skills for Support Analyst (911 Operations Division) at City of Boston include Ncic; Cjis; Computer Aided Dispatch; Records Management System; Interstate Identification Index; Massachusetts Automated License And Registration System; MS Windows; and Microsoft Applications.
What education is required for Support Analyst (911 Operations Division) at City of Boston?expand_more
Educational requirements for this role: High school diploma or equivalency certificate required.
What category does the Support Analyst (911 Operations Division) role belong to?expand_more
Support Analyst (911 Operations Division) at City of Boston is part of the it job category on Recrutus.