Supply Chain Manager
Not Disclosed•Full-TimeOn-site
location_onScottish Rite Temple, 406, Capitol Street, Charleston, Kanawha County, West Virginia, 25301, United States
About the Role
Restart is the single largest employment programme ever contracted out by the UK Government, representing the most critically monitored and evaluated employment initiative in the country's history. Reporting to the Supply Chain Director, the Supply Chain Manager plays a pivotal role in the delivery of this high-stakes contract. The success of this role is critical to ensuring the programme meets all contractual requirements, as you will manage the outputs and performance of a network of supply chain partners responsible for delivering approximately 50% of the overall contract value (£20-25m per annum).
Beyond revenue generation, you will be directly accountable for the supply chain's adherence to Customer Service Standards, exceeding customer satisfaction measures, and delivering on social value commitments. Supported by internal resources and guided by the Supply Chain Director, you will oversee the performance management of all partners, their teams, and the 300-400 FTEs employed to deliver the service. Your mission includes driving continuous improvement to ensure year-on-year performance gains and fostering effective collaboration both within the CPA and with external providers.
A key aspect of this role involves working closely with the Restart Service Delivery Director to ensure Maximus and SCP delivery are complementary, fulfilling the commitment to create a 'Restart Alliance'. You will be responsible for developing a positive, engaging culture across all partners, supporting under-performing entities, and executing contingency plans to replace sub-contractors when necessary. This includes ensuring the financial surety of the supply chain and utilizing contractual levers to maintain high standards of service quality and workforce wellbeing.
Work location
Work model: On-site
Scottish Rite Temple, 406, Capitol Street, Charleston, Kanawha County, West Virginia, 25301, United States
Charleston, West Virginia
Key Responsibilities
- check_circleManage performance and delivery of circa 50% of contract value across supply chain partners
- check_circleDrive continuous improvement and collaboration within the supply chain and with external providers
- check_circleEnsure adherence to Customer Service Standards and delivery of social value commitments
- check_circleSupport and coach under-performing partners to improve performance against expectations
- check_circleExecute contingency plans to replace under-performing sub-contractors when required
- check_circleMonitor supply chain financial surety and access to working capital for effective resourcing
- check_circleConduct formal and informal observations of delivery to validate high output expectations
- check_circleOversee direct contractual line management of all end-to-end Restart sub-contractors
Requirements
- verified2+ years direct operational experience in a large or multi-contract service environment
- verifiedProven track record of successful supply chain operations management
- verifiedExperience of delivering against continuous improvement strategies
- verifiedCIPS qualification preferred
Nice to Have
CIPS qualified