Student Services Center Specialist
Not Disclosed•Full-TimeOn-site
location_onUnser Boulevard, Rio Rancho, Sandoval County, New Mexico, 87124, United States
About the Role
This position serves as a vital support hub for New Mexico Highlands University (NMHU) students, dedicated to providing excellent customer service within a collegial and cooperative environment. The role acts as a proactive advisor and liaison, bridging the gap between students and key university offices including Financial Aid, Scholarships, Human Resources, the Registrar, Admissions, the Business Office, and the Graduate Center.
In this capacity, you will navigate complex student needs, from processing scholarship applications and coordinating consortium agreements to guiding transfer students through articulation agreements and degree audits. The position requires maintaining strict confidentiality of all university and student records while ensuring timely, positive communication across telephone, email, and social media channels. You will advocate for students, support recruitment efforts, and assist with orientation, ensuring a seamless experience from prospective student to graduation.
Hiring Process
Candidates selected for an interview will be contacted directly by the hiring department. Please ensure your application materials are complete and submitted through the official NMHU career portal.
Equal Opportunity Employer
NMHU is an Equal Opportunity/Affirmative Action employer. The University is committed to a policy of equal employment opportunity for all persons and does not discriminate on the basis of race, color, religion, national origin, age, disability, veteran status, or any other protected class in employment, promotion, or other personnel actions. We value diversity and strive to create an inclusive environment where all individuals can thrive.
Work location
Work model: On-site
Unser Boulevard, Rio Rancho, Sandoval County, New Mexico, 87124, United States
Rio Rancho, New Mexico
Key Responsibilities
- check_circleMaintain accurate and confidential student interaction records
- check_circleCoordinate student registration, appeals, and transcript requests
- check_circleSupport scholarship application procedures and consortium agreements
- check_circleMaintain VA files and coordinate with the VA Certifying Official
- check_circleProcess student records and administrative actions using Banner systems
- check_circleSupport recruitment efforts and new student application processing
- check_circleAdvise students on transfer processes, degree audits, and program articulation
- check_circleServe as a liaison to resolve student issues across university departments
Requirements
- verifiedBaccalaureate Degree in any discipline
- verifiedTwo years higher education administrative experience
- verifiedMicrosoft Office proficiency
- verifiedKnowledge of applicable University policies and procedures
Nice to Have
Experience in at least two of the functional areas listed in Duties and Responsibilities (Business Office, Financial Aid, Registrar, advisement, recruitment, admissions, or academic programs) to substitute for a Baccalaureate Degree.
