Strategic Solutions Engineer, West
Not Disclosed•Full-TimeOn-site
location_onOn-site
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Work location
Work model: On-site
On-site
Key Responsibilities
- check_circlePartner with Account Executives to discover and qualify solutions that lead to strong return on investment
- check_circleCreate and architect generative AI experiences for customer end users
- check_circleDevelop custom demonstrations using the Decagon platform tailored to specific customer needs
- check_circleCommunicate complex technical concepts clearly to C-level decision makers and engineering stakeholders
- check_circleServe as a technical advisor to drive value-based solutioning and platform integration
- check_circleApply functional understanding of GTM systems and workflows to support enterprise sales
Requirements
- verified4-6 years of customer facing experience in a sales engineering (pre-sales) role
- verifiedFunctional understanding of GTM systems and workflows
Nice to Have
2+ years of AI sales engineering experience. Experience in a high-growth startup environment.
Benefits & Perks
check_circleTake what you need vacation policycheck_circleMedical, Dental, and Vision benefits for you and your familycheck_circleLife Insurance and Disability Benefitscheck_circleRetirement Plan (e.g., 401K, pension)Parental Leave
Similar Job Opportunities
Frequently asked questions about Strategic Solutions Engineer, West at Decagon
What does a Strategic Solutions Engineer, West at Decagon do?expand_more
A Strategic Solutions Engineer, West at Decagon is responsible for the following: Partner with Account Executives to discover and qualify solutions that lead to strong return on investment; Create and architect generative AI experiences for customer end users; Develop custom demonstrations using the Decagon platform tailored to specific customer needs; and Communicate complex technical concepts clearly to C-level decision makers and engineering stakeholders.
What are the requirements for this Strategic Solutions Engineer, West role?expand_more
Decagon is looking for candidates who meet the following requirements: 4-6 years of customer facing experience in a sales engineering (pre-sales) role; and Functional understanding of GTM systems and workflows.
Where is the Strategic Solutions Engineer, West role at Decagon located?expand_more
Strategic Solutions Engineer, West at Decagon is based in On-site. This is a on-site role.
Is this Strategic Solutions Engineer, West job remote, hybrid, or on-site?expand_more
Decagon has listed this Strategic Solutions Engineer, West role as on-site.
How much experience is required for this Strategic Solutions Engineer, West role?expand_more
Strategic Solutions Engineer, West at Decagon typically requires 4–6 years of relevant experience at the mid level level.
What skills do you need for the Strategic Solutions Engineer, West role at Decagon?expand_more
Key skills for Strategic Solutions Engineer, West at Decagon include Generative Ai; Ai Sales Engineering; Pre-Sales; Sales Engineering; and GTM Systems.
What category does the Strategic Solutions Engineer, West role belong to?expand_more
Strategic Solutions Engineer, West at Decagon is part of the it job category on Recrutus.
About Decagon
Decagon is a software development company headquartered in San Francisco, California, specializing in conversational AI platforms. The organization provides technology that allows brands to create concierge-level customer experiences through automated interactions. Its solutions enable enterprises to deploy AI agents capable of handling personalized communication across voice, chat, email, SMS, and various other channels.
The platform supports industry-defining clients such as Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas. These partners utilize the technology to shift customer service from traditional support tickets and hold times toward faster resolutions and richer conversations. The focus remains on building deeper relationships between brands and their users through efficient, automated dialogue.
Decagon operates with backing from prominent investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures. These financial partners support the company's vision of redefining how customer experiences are delivered. The firm continues to develop tools that facilitate more satisfying interactions for users across multiple digital touchpoints.
Browse more roles: All Decagon jobs, it jobs on Recrutus.