Strategic Account Manager
Not Disclosed•Full-TimeOn-site
location_on1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
About the Role
As a Welocalize Account Manager, you will serve as the primary strategic advocate for our key clients, bridging the gap between customer goals and our global service capabilities. This role is designed to cultivate long-term partnerships by leveraging deep subject matter expertise to create value-based solutions that drive growth and lifetime value.
You will operate within a Strategic Account Management Framework, acting as the central point of contact for internal and external stakeholders. Your day-to-day involves navigating complex client landscapes, identifying evolving needs, and collaborating with specialized squads to deliver optimal solutions. From managing contract negotiations and forecasting bookings to resolving business-critical escalations, you will ensure alignment with the client's long-term strategy while championing their success within the organization.
Hiring Process
Candidates with an existing Workday account who have forgotten their password should use the standard reset steps. If you have forgotten your email login, please contact servicedesk@welocalize.com with the subject line "Workday Candidate Login". When creating your Workday account, please ensure personal information such as your name and address is entered in standard case (not ALL CAPS).
Equal Opportunity
Welocalize is an equal opportunity employer committed to building a diverse and inclusive workforce. We consider qualified applicants regardless of background, identity, or experience.
Work location
Work model: On-site
1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
Houston, Texas
Key Responsibilities
- check_circleDevelop and maintain a rolling 12-month bookings forecast in Adaptive
- check_circleServe as escalation point for business-critical issues and client advocacy
- check_circleEngage with Squad and Operations Leadership regarding customer escalations and resolutions
- check_circleCollaborate with teams to identify evolving client needs and inform strategic plans
- check_circleDevelop, maintain, and grow business relationships with existing clients
- check_circleDevelop and execute long-term strategic account plans
- check_circleSupport BDDs and SMEs to identify, manage, and close customer opportunities
- check_circleManage opportunities, cross-solutions, and pipelines using Salesforce
- check_circleManage overdue collections and address Days Sales Outstanding (DSO)
- check_circleManage contract negotiations, renewals, and storage of MSAs and SOWs
Requirements
- verifiedBachelor's degree in related field or relevant experience
- verifiedAvailability to travel for work commitments
Nice to Have
Bachelor's degree (B.A.) from a college or university in a related field
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Skills, education and keywords
Skills: Salesforce, Adaptive.
Education: Bachelor's degree (B.A.) in related field preferred or relevant experience.
Frequently asked questions about Strategic Account Manager at Welocalize
What does a Strategic Account Manager at Welocalize do?expand_more
A Strategic Account Manager at Welocalize is responsible for the following: Develop and maintain a rolling 12-month bookings forecast in Adaptive; Serve as escalation point for business-critical issues and client advocacy; Engage with Squad and Operations Leadership regarding customer escalations and resolutions; and Collaborate with teams to identify evolving client needs and inform strategic plans.
What are the requirements for this Strategic Account Manager role?expand_more
To qualify for the Strategic Account Manager at Welocalize position, applicants should have: Bachelor's degree in related field or relevant experience; and Availability to travel for work commitments.
Where is the Strategic Account Manager role at Welocalize located?expand_more
Strategic Account Manager at Welocalize is based in 1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States. This is a on-site role.
Is this Strategic Account Manager job remote, hybrid, or on-site?expand_more
Welocalize has listed this Strategic Account Manager role as on-site.
How much experience is required for this Strategic Account Manager role?expand_more
Candidates for Strategic Account Manager at Welocalize should have mid level.
What skills do you need for the Strategic Account Manager role at Welocalize?expand_more
Key skills for Strategic Account Manager at Welocalize include Salesforce; and Adaptive.
What education is required for Strategic Account Manager at Welocalize?expand_more
Educational requirements for this role: Bachelor's degree (B.A.) in related field preferred or relevant experience.
What category does the Strategic Account Manager role belong to?expand_more
Strategic Account Manager at Welocalize is part of the sales job category on Recrutus.
About Welocalize
Welocalize, headquartered in New York, NY, operates within the translation and localization industry to help enterprises expand their global reach. As a brand under Welo Global, the company delivers AI-enabled multilingual content solutions designed for localization teams. By integrating artificial intelligence, automation, and human expertise, Welocalize supports operations in over 300 languages. This approach ensures that content is accurate, culturally aligned, and compliant while allowing businesses to scale efficiently.
The core of the offering is the Opal Platform, a suite of patented technologies engineered to automate multilingual content and enhance workflow performance. Functioning as an agentic system, Opal orchestrates the interaction between AI tools, automated processes, and human specialists to manage content workflows throughout their entire lifecycle. This coordination improves speed, scalability, and operational control for large organizations.
These services run within a secure and compliant environment backed by seven ISO certifications. With a physical presence in New York and additional offices located worldwide, the company maintains a global footprint to serve diverse international markets effectively.
Browse more roles: All Welocalize jobs, sales jobs on Recrutus.