Staff Associate

About Child Mind Institute

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

About the Role

As a Staff Associate, you will be the vital link supporting a team of clinicians. Your primary mission is to ensure a high-quality patient experience for families receiving care at the Institute. You will manage the administrative backbone of clinical operations, including maintaining accurate patient records and facilitating seamless communication between clinicians, patients, and their families.

In this fully onsite, full-time role, you will manage clinicians' calendars to ensure the efficiency of clinical time, schedule appointments in the electronic medical records (EMR) system, and coordinate services. You will also handle intakes, check in patients, and process daily billing. By strictly adhering to HIPAA guidelines, you will help protect personal health information while ensuring the smooth flow of phone and email correspondence.

Hiring Process

For more information about our benefits, please visit our employee benefits website. The salary range for the position is posted and factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

Equal Opportunity

Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.

We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws.

In compliance with California law, we also prohibit discrimination based on reproductive health decision-making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA). In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL).

Child Mind Institute is dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions. If you require an accommodation to participate in the application process or perform your job, please contact our HR Department at hr@childmind.org.

This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.