Sr. Injury Adjuster- UM
Not Disclosed•Full-TimeHybrid
location_onEast Pikes Peak Avenue, Historic Uptown, Downtown, Colorado Springs, El Paso County, Colorado, 80903, United States
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty, and service – define how we treat each other and our members.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated Sr. Injury Adjuster- UM, you will be responsible for adjusting attorney-involved, moderately complex UM/UIM claims. This role involves confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. You will deliver a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.
This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL. Relocation assistance is not available for this position.
Application Instructions
Applications for this position are accepted on an ongoing basis, and this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view the posting.
Important: USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Equal Opportunity
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work location
Work model: Hybrid
East Pikes Peak Avenue, Historic Uptown, Downtown, Colorado Springs, El Paso County, Colorado, 80903, United States
Colorado Springs, Colorado
Key Responsibilities
- check_circleAdjust attorney-involved soft tissue and moderately complex bodily injury claims
- check_circleInvestigate loss details and determine legal liability for claims
- check_circlePrioritize and manage assigned claims workload to ensure timely updates
- check_circlePartner with vendors and internal business partners to facilitate claims resolution
- check_circleDeliver best-in-class member service through proactive communication
- check_circleSupport workload surges and catastrophe response operations as needed
- check_circleEnsure risks are identified and controlled in accordance with compliance policies
- check_circleCollaborate with team members to resolve issues and identify escalations
- check_circleIdentify, confirm, and make coverage decisions on injury claims
- check_circleEvaluate, negotiate, and adjudicate claims within authority guidelines
Requirements
- verifiedHigh School Diploma or GED
- verified2 years auto claims adjusting experience
- verified1 year injury adjusting experience with attorney represented claims
- verifiedProficient knowledge of auto claims contract, case law, and state laws
- verifiedProficient knowledge of human anatomy and medical terminology
- verifiedAcquisition and maintenance of insurance adjuster license within 90 days
- verifiedUS work authorization (no visa sponsorship)
Nice to Have
4 or more years of auto liability/casualty adjusting experience. 1 year or more experience in Uninsured motorist (UM) claims. Ongoing professional development with a focus on Insurance. Bachelors degree or higher.
Benefits & Perks
check_circleComprehensive medical, dental, and vision planscheck_circle401(k) and pension planscheck_circleLife insurance coveragecheck_circleParental benefits and adoption assistancePaid time off program with paid holidays
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Skills, education and keywords
Skills: Auto Claims Adjusting, Injury Adjusting, Attorney Represented Claims, Uninsured Motorist Claims, Insurance Adjuster License, Human Anatomy, Medical Terminology, Coverage Evaluation, Loss Assessment, Loss Reserving.
Education: High School Diploma or GED required; Bachelor's degree or higher preferred.
Frequently asked questions about Sr. Injury Adjuster- UM at USAA
What does a Sr. Injury Adjuster- UM at USAA do?expand_more
Day-to-day, the Sr. Injury Adjuster- UM at USAA will adjust attorney-involved soft tissue and moderately complex bodily injury claims; investigate loss details and determine legal liability for claims; prioritize and manage assigned claims workload to ensure timely updates; and partner with vendors and internal business partners to facilitate claims resolution.
What are the requirements for this Sr. Injury Adjuster- UM role?expand_more
USAA is looking for candidates who meet the following requirements: High School Diploma or GED; 2 years auto claims adjusting experience; 1 year injury adjusting experience with attorney represented claims; Proficient knowledge of auto claims contract, case law, and state laws; Proficient knowledge of human anatomy and medical terminology; and Acquisition and maintenance of insurance adjuster license within 90 days.
Where is the Sr. Injury Adjuster- UM role at USAA located?expand_more
Sr. Injury Adjuster- UM at USAA is based in East Pikes Peak Avenue, Historic Uptown, Downtown, Colorado Springs, El Paso County, Colorado, 80903, United States. This is a hybrid role.
Is this Sr. Injury Adjuster- UM job remote, hybrid, or on-site?expand_more
USAA has listed this Sr. Injury Adjuster- UM role as hybrid.
How much experience is required for this Sr. Injury Adjuster- UM role?expand_more
Sr. Injury Adjuster- UM at USAA typically requires 2+ years of relevant experience at the senior level.
What skills do you need for the Sr. Injury Adjuster- UM role at USAA?expand_more
Key skills for Sr. Injury Adjuster- UM at USAA include Auto Claims Adjusting; Injury Adjusting; Attorney Represented Claims; Uninsured Motorist Claims; Insurance Adjuster License; Human Anatomy; Medical Terminology; and Coverage Evaluation.
What education is required for Sr. Injury Adjuster- UM at USAA?expand_more
Educational requirements for this role: High School Diploma or GED required; and Bachelor's degree or higher preferred.
What category does the Sr. Injury Adjuster- UM role belong to?expand_more
Sr. Injury Adjuster- UM at USAA is part of the legal job category on Recrutus.