Solution Experience Lead Austin Customer Welcome Center

About the Team

The Customer Welcome Centers (CWCs) serve as the epicenter of HP's Executive Engagement Strategy. As a highly visible role, this position represents one of the world's leading IT companies to its most valuable customers and partners through a robust and diverse executive briefing program. The role is based onsite in Austin and offers a unique opportunity to join the Customer Experience team, providing full exposure to exciting technologies and innovative businesses at HP Inc.

About the Role

The Solution Experience Lead acts as an energetic, confident self-starter who is detail-oriented with excellent communication and presentation skills. You will work closely with sales, product/solution teams, marketing, and executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings.

In this capacity, you will plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up. You will design and customize the customer experience journey based on account-specific needs, lead discovery and agenda planning as a technical advisor, and host product deep dives and immersive technical tours during customer visits. Between customer events, you will monitor the CWC's KPIs, execute traffic programs, and contribute to complex projects.

An ideal candidate will hold mastery and recognized authority on relevant subject matter related to HP's technical portfolio, including Hybrid Systems, Personal Systems, Print, and Video Conferencing, Solutions and Services, or has demonstrated the ability to master similar topics. You will be responsible for translating ITDM requirements into tailored technical solutions and demo paths that make value tangible, while capturing customer feedback to continuously improve the CWC experience.

Hiring Process

The interview process typically involves a review of your background and experience, followed by discussions focused on your technical knowledge, consultative approach, and ability to drive customer-centric experiences. Specific steps may include initial screening, technical deep-dives, and team fit assessments.

Equal Opportunity Employer

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation, or any other characteristic protected by applicable national, federal, state, and local law(s).

Application Instructions

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law.