Social Services Coordinator
Not Disclosed•Full-TimeOn-site
location_on13, Earl Street, South Norwalk, Norwalk, Western Connecticut Planning Region, Connecticut, 06854, United States
About the Organization
The Connecticut Institute for Communities is dedicated to supporting community members in accessing vital health, education, and housing resources. We operate in a collaborative, inclusive environment that values public service and deep community engagement. Our mission is to contribute meaningfully to public health and social well-being while supporting long-term, sustainable improvements in the quality of life for underserved populations.
About the Role
As a Social Services Coordinator, you will serve as a primary point of contact for individuals and families navigating complex social systems. This role exists to bridge the gap between clients and the resources they need, ensuring that barriers to care are addressed and goals are met. You will be the face of our organization in underserved neighborhoods, engaging with diverse populations from different cultural and linguistic backgrounds.
Your day will involve conducting intake assessments, developing service plans, and coordinating referrals to medical, behavioral health, education, and housing partners. Beyond direct client support, you will build strong referral networks with healthcare providers and community agencies to create integrated care pathways. You will also play a key role in identifying emerging community needs, sharing insights with leadership to inform new initiatives that drive continuous improvement.
Hiring Process
We are looking for candidates who demonstrate cultural humility, strong communication skills, and the ability to handle sensitive, confidential information with professionalism and empathy. The interview process will focus on your experience in community-based settings, your approach to trauma-informed care, and your ability to navigate complex social service systems.
Equal Opportunity
The Connecticut Institute for Communities is an equal opportunity employer. We are committed to building a diverse workforce and consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Work location
Work model: On-site
13, Earl Street, South Norwalk, Norwalk, Western Connecticut Planning Region, Connecticut, 06854, United States
Norwalk, Connecticut
Key Responsibilities
- check_circleConduct client intake interviews and needs assessments for individuals and families
- check_circleDevelop and monitor individualized service or care plans
- check_circleCoordinate referrals to healthcare, education, housing, and social support resources
- check_circleProvide basic case management and system navigation for clients
- check_circleAssist clients in completing applications for benefits and public assistance programs
- check_circleMaintain accurate, timely electronic records and documentation of services
- check_circleTrack client outcomes and prepare basic program and activity reports
- check_circleCollaborate with internal staff and external community agencies to support integrated services
- check_circlePerform community outreach and participate in events to connect underserved populations to services
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Requirements
- verifiedBachelor's degree in social work, human services, psychology, public health, or a related field
- verifiedExperience in community-based or nonprofit social service settings
- verifiedValid driver's license and reliable transportation if field visits are required
- verifiedBasic training in confidentiality and HIPAA or similar privacy regulations
Nice to Have
Bilingual or multilingual skills (based on community needs), familiarity with trauma-informed and culturally responsive practices, valid driver's license and reliable transportation if field visits are required, basic training in confidentiality and HIPAA or similar privacy regulations
Benefits & Perks
check_circleMedical Insurancecheck_circleDental Insurancecheck_circleVision Insurancecheck_circleLife Insurance401k
