SMB Account Manager
Not Disclosed•Full-TimeHybrid
location_onGeorgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
About the Role
CallRail is scaling rapidly, and we are seeking a Senior Account Manager to lead our "Back to Base" motion. This is not a maintenance role; it is a strategic growth position designed to capitalize on the rapid success of our AI product suite.
You will be at the forefront of positioning our newest and fastest-growing product, Voice Assist. Since its launch in July, Voice Assist has become a primary revenue driver, solving critical problems for SMBs alongside our core Conversation Intelligence, Form Tracking, and Convert Assist tools. We need a consultative seller who can manage high-velocity upsell opportunities and help our customers modernize their businesses with AI.
In this role, you will act as a subject matter expert, demonstrating how automated agents and AI transcription drive immediate ROI for businesses. You will execute targeted outbound campaigns to existing accounts, identifying the best segmentation lists to uncover dormant revenue. Success in this position requires a balance of strategic thinking and high-volume daily execution in a high-velocity environment.
Hiring Process
If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.
About CallRail
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
Location & Culture
This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays. We offer a hybrid work environment with a $500 office stipend to set up your home office, along with perks like catered lunches every Tuesday and designated bike storage.
Learn more: callrail.com
Work location
Work model: Hybrid
Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
Atlanta, Georgia
Key Responsibilities
- check_circleExecute targeted outbound campaigns to existing accounts to uncover dormant revenue
- check_circleTranslate customer feedback and market opportunities into actionable insights for Product and Marketing teams
- check_circleProactively identify and close upsell opportunities to move clients to the premium AI suite
- check_circleDrive expansion of Voice Assist by demonstrating ROI through automated agents and AI transcription
- check_circleMaintain accurate contact, lead, opportunity, and activity data in Salesforce for reliable forecasting
Requirements
- verified2-3+ years of B2B Sales experience
- verifiedExperience in Account Management or Full-Cycle Sales role
- verifiedExperience with Salesforce
- verifiedProficiency with Outreach.io
- verifiedProficiency with Gong
Nice to Have
Experience in SaaS or Marketing Technology (MarTech). Proficiency with sales engagement tools (Outreach.io) and conversation intelligence tools (Gong).
Benefits & Perks
check_circleHealthcare with two options covered at 100% for employeescheck_circleDental and Vision Coveragecheck_circleCompetitive HSA with company matchingcheck_circlePaid parental leaveFlexible vacation policy
Similar Job Opportunities
Frequently asked questions about SMB Account Manager at CallRail
What does a SMB Account Manager at CallRail do?expand_more
A SMB Account Manager at CallRail is responsible for the following: Execute targeted outbound campaigns to existing accounts to uncover dormant revenue; Translate customer feedback and market opportunities into actionable insights for Product and Marketing teams; Proactively identify and close upsell opportunities to move clients to the premium AI suite; and Drive expansion of Voice Assist by demonstrating ROI through automated agents and AI transcription.
What are the requirements for this SMB Account Manager role?expand_more
To qualify for the SMB Account Manager at CallRail position, applicants should have: 2-3+ years of B2B Sales experience; Experience in Account Management or Full-Cycle Sales role; Experience with Salesforce; Proficiency with Outreach.io; and Proficiency with Gong.
Where is the SMB Account Manager role at CallRail located?expand_more
SMB Account Manager at CallRail is based in Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States. This is a hybrid role.
Is this SMB Account Manager job remote, hybrid, or on-site?expand_more
CallRail has listed this SMB Account Manager role as hybrid.
How much experience is required for this SMB Account Manager role?expand_more
SMB Account Manager at CallRail typically requires 2–3 years of relevant experience at the mid level level.
What skills do you need for the SMB Account Manager role at CallRail?expand_more
Key skills for SMB Account Manager at CallRail include Salesforce; Outreach.io; Gong; and Artificial Intelligence.
What category does the SMB Account Manager role belong to?expand_more
SMB Account Manager at CallRail is part of the sales job category on Recrutus.