Shipper Performance Coach, Domestic Shipper Experience
Not Disclosed•Full-TimeOn-site
location_onLoma Trail, Tempe, Maricopa County, Arizona, 85281, United States
The Shipper Support team is part of Amazon's Global Logistics Shipper Experience organization, dedicated to ensuring seamless inbound freight operations across our domestic first mile supply chain network. We combine data analysis, direct shipper engagement, and process improvement expertise to detect, prevent, and resolve transportation disruptions before they impact our customers. Our culture fosters continuous learning and innovation, encouraging team members to dive deep into problems and develop creative solutions to emerging challenges. As we grow, we are building scalable processes and tools that will shape the future of shipper support at Amazon.
As a Shipper Performance Coach, you will help ensure freight moves smoothly into our fulfillment network by monitoring shipper performance, flagging transportation issues, and supporting vendors through established processes. This role is ideal for someone early in their career who is passionate about logistics, enjoys working with data, and thrives in a fast-paced environment. You will gain hands-on experience in supply chain operations while building relationships with external partners.
In this position, you will work on a team focused on resolving inbound transportation disruptions. Your day will involve analyzing data to identify root causes of missed pickups and dwelling ARNs, conducting direct outreach to shippers with varying operational capabilities to resolve issues, and coaching them toward operational improvements. You will participate in weekly calls to communicate performance updates and assist with outreach regarding compliance concerns.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information.
Work model: On-site
Loma Trail, Tempe, Maricopa County, Arizona, 85281, United States
Tempe, Arizona
Bachelor's degree in business, logistics, supply chain management, or a related field; 2+ years of customer support experience, or experience in leadership or account management positions; knowledge of basic SQL queries; experience in transportation and supply chain; experience managing competing priorities and using metrics to drive business decisions.
Skills: Microsoft Office, Outlook, Word, Excel, SQL, Supply Chain Management, Transportation, Supply Chain.
Education: High school or equivalent diploma required; Bachelor's degree in business, logistics, or related field preferred.
