Shift Leader, Dispatch Center
Not Disclosed•Full-TimeOn-site
location_on2702, Rona Road, Lochearn, Baltimore County, Maryland, 21207, United States
About the Role
This position serves as a critical operational hub within the College's Public Safety division. As a key support to the Assistant Director of Public Safety, you will provide general oversight of the Dispatch Center's daily activities, ensuring seamless communication and administrative support for the entire campus community.
In this role, you will act as a lead worker, offering daily direction and training to Dispatch Center personnel. Your work ensures that public safety communications are handled with precision and integrity, while also managing the technical infrastructure that supports these vital operations. You will be responsible for monitoring call center personnel to maintain quality assurance and compliance with state requirements, while also troubleshooting complex dispatch technologies such as CCTV systems, ARMS dispatch software, and emergency alert communication systems.
Work location
Work model: On-site
2702, Rona Road, Lochearn, Baltimore County, Maryland, 21207, United States
Lochearn, Maryland
Key Responsibilities
- check_circleProvide daily oversight of dispatch center operations and personnel
- check_circleSchedule part-time dispatchers and call takers
- check_circleParticipate in the selection of new dispatchers and call takers
- check_circleMonitor call center personnel for quality assurance and data integrity
- check_circlePrepare and conduct training for center staff on dispatch procedures
- check_circleTroubleshoot public safety technologies including CAD and CCTV systems
- check_circleAssist in planning and developing enhancements to communications equipment
Requirements
- verified18 years of age or older
- verifiedHigh School Diploma or GED
- verifiedthree years police/public safety communications, clerical and related experience
- verifiedsuccessfully pass a comprehensive background investigation
Nice to Have
Prior experience as a dispatcher, police officer or fire fighter.
Similar Job Opportunities
Skills, education and keywords
Skills: Public Safety Communications, Dispatch, Call Center Functions, CCTV, Arms Dispatch Software, Cad, Emergency Alert Communication Systems, Access Control System.
Education: High School Diploma or GED required.
Frequently asked questions about Shift Leader, Dispatch Center at CCBC Continuing Education
What does a Shift Leader, Dispatch Center at CCBC Continuing Education do?expand_more
A Shift Leader, Dispatch Center at CCBC Continuing Education is responsible for the following: Provide daily oversight of dispatch center operations and personnel; Schedule part-time dispatchers and call takers; Participate in the selection of new dispatchers and call takers; and Monitor call center personnel for quality assurance and data integrity.
What are the requirements for this Shift Leader, Dispatch Center role?expand_more
CCBC Continuing Education is looking for candidates who meet the following requirements: 18 years of age or older; High School Diploma or GED; three years police/public safety communications, clerical and related experience; and successfully pass a comprehensive background investigation.
Where is the Shift Leader, Dispatch Center role at CCBC Continuing Education located?expand_more
Shift Leader, Dispatch Center at CCBC Continuing Education is based in 2702, Rona Road, Lochearn, Baltimore County, Maryland, 21207, United States. This is a on-site role.
Is this Shift Leader, Dispatch Center job remote, hybrid, or on-site?expand_more
CCBC Continuing Education has listed this Shift Leader, Dispatch Center role as on-site.
How much experience is required for this Shift Leader, Dispatch Center role?expand_more
Shift Leader, Dispatch Center at CCBC Continuing Education typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Shift Leader, Dispatch Center role at CCBC Continuing Education?expand_more
Key skills for Shift Leader, Dispatch Center at CCBC Continuing Education include Public Safety Communications; Dispatch; Call Center Functions; CCTV; Arms Dispatch Software; Cad; Emergency Alert Communication Systems; and Access Control System.
What education is required for Shift Leader, Dispatch Center at CCBC Continuing Education?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Shift Leader, Dispatch Center role belong to?expand_more
Shift Leader, Dispatch Center at CCBC Continuing Education is part of the admin job category on Recrutus.