Shift Lead
Not Disclosed•Full-TimeOn-site
location_on11318, South Hermosa Avenue, Morgan Park, Chicago, Lake Township, Cook County, Illinois, 60643, United States
About the Role
The Shift Lead at Banfield Pet Hospital serves as a vital bridge between clinical excellence and operational efficiency. This position is designed to ensure continuity of care and leadership presence across all shifts, even when the Practice Manager or Chief of Staff are not onsite. By balancing hands-on veterinary support with team coordination, the Shift Lead helps maximize hospital productivity while maintaining the highest standards of client service and animal welfare.
In this role, you will live and exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom. You will act as the extra eyes, ears, and hands for veterinarians and technicians, ensuring that pets receive world-class preventive care and that clients feel welcomed and informed. Whether managing the flow of patients, mentoring new associates, or resolving client issues, your goal is to foster an environment where the team can deliver exceptional care and associates feel engaged and valued.
The Five Principles
Our culture is built on a foundation of shared values that guide every decision and interaction:
- Quality: The consumer is our boss; quality is our work, and value for money is our goal.
- Responsibility: We demand total responsibility from ourselves and support the responsibility of others.
- Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
- Efficiency: We use resources to the full, waste nothing, and do only what we can do best.
- Freedom: We need freedom to shape our future; we need profit to remain free.
Benefits & Well-being
At Banfield, we prioritize your well-being and professional growth through a comprehensive total rewards package designed to support you, your family, and even your pets. Our offerings include:
- Health & Wellness: Comprehensive medical, dental, and vision insurance, alongside top-tier mental health resources including free coaching and counseling.
- Financial Security: Generous retirement plans with company matching, company-paid life insurance, and short- and long-term disability coverage.
- Work-Life Balance: Paid time off, holidays, and paid parental leave for birth and adoption.
- Growth & Support: Continuing education allowances for eligible positions, student debt relief programs for full-time DVMs, and backup child and elder care resources.
Equal Opportunity Employer
Banfield is a drug-free, smoke-free, equal opportunity employer. We forbid discrimination based on age, color, race, religion, sex, disability, sexual orientation, or national origin in accordance with federal and state laws. We are committed to building a diverse and inclusive team where everyone can thrive.
Application Instructions
If you are a current associate, please apply through our internal career site by logging into Workday and clicking on the Jobs Hub app or searching for Browse Jobs.
Work location
Work model: On-site
11318, South Hermosa Avenue, Morgan Park, Chicago, Lake Township, Cook County, Illinois, 60643, United States
Chicago, Illinois
Key Responsibilities
- check_circleManage client flow and triage to ensure efficient hospital operations and maximum productivity
- check_circleEducate clients on pet health needs, wellness plans, and preventative care services
- check_circleCoordinate case assignments and prepare the team for daily surgical and medical procedures
- check_circleResolve client issues and maintain effective communication between associates and leadership
- check_circleEnsure safety and cleanliness of treatment areas, exam rooms, and surgical equipment
- check_circlePerform veterinary assistant and technician duties including patient preparation, restraint, and monitoring
- check_circleConduct administrative tasks such as medical charting, documentation, and inventory management
- check_circleAssist Practice Manager with scheduling, training, and supervising paraprofessional staff
Requirements
- verifiedAssociate's degree or veterinary technician certification/licensure preferred
- verifiedTwo years experience in healthcare, veterinary profession, or service-type industry required
- verifiedPrior supervisory experience preferred
- verifiedMedical background with medical terminology training preferred
Nice to Have
Associate's degree or veterinary technician certification/licensure. Two years experience at Banfield. Prior supervisory experience. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training.
Benefits & Perks
check_circleComprehensive Medical, Dental, and Vision Insurancecheck_circleGenerous Retirement Plans (401k and Roth) with company matchcheck_circlePaid Time Off and Holidayscheck_circleAssociate Life Insurance (company-paid) and Supplemental Life InsuranceCompany-Paid Short- and Long-Term Disability
Similar Job Opportunities
Skills, education and keywords
Skills: Veterinary Technician, Veterinary Assistant, CSC, Medical Terminology, Computer Skills, Specialized Software.
Education: Associate's degree or veterinary technician certification/licensure preferred.
Frequently asked questions about Shift Lead at Banfield Pet Hospital
What does a Shift Lead at Banfield Pet Hospital do?expand_more
A Shift Lead at Banfield Pet Hospital is responsible for the following: Manage client flow and triage to ensure efficient hospital operations and maximum productivity; Educate clients on pet health needs, wellness plans, and preventative care services; Coordinate case assignments and prepare the team for daily surgical and medical procedures; and Resolve client issues and maintain effective communication between associates and leadership.
What are the requirements for this Shift Lead role?expand_more
To qualify for the Shift Lead at Banfield Pet Hospital position, applicants should have: Associate's degree or veterinary technician certification/licensure preferred; Two years experience in healthcare, veterinary profession, or service-type industry required; Prior supervisory experience preferred; and Medical background with medical terminology training preferred.
Where is the Shift Lead role at Banfield Pet Hospital located?expand_more
Shift Lead at Banfield Pet Hospital is based in 11318, South Hermosa Avenue, Morgan Park, Chicago, Lake Township, Cook County, Illinois, 60643, United States. This is a on-site role.
Is this Shift Lead job remote, hybrid, or on-site?expand_more
Banfield Pet Hospital has listed this Shift Lead role as on-site.
How much experience is required for this Shift Lead role?expand_more
Shift Lead at Banfield Pet Hospital typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Shift Lead role at Banfield Pet Hospital?expand_more
Key skills for Shift Lead at Banfield Pet Hospital include Veterinary Technician; Veterinary Assistant; CSC; Medical Terminology; Computer Skills; and Specialized Software.
What education is required for Shift Lead at Banfield Pet Hospital?expand_more
Educational requirements for this role: Associate's degree or veterinary technician certification/licensure preferred.
What category does the Shift Lead role belong to?expand_more
Shift Lead at Banfield Pet Hospital is part of the healthcare & nursing job category on Recrutus.