Shift Lead
Not Disclosed•Full-TimeOn-site
location_on10638, South Prospect Avenue, Beverly, Chicago, Lake Township, Cook County, Illinois, 60643, United States
About the Role
The Shift Lead at Banfield Pet Hospital serves as a vital bridge between clinical excellence and operational efficiency. This unique position blends hands-on veterinary support with leadership responsibilities, ensuring the hospital runs smoothly while maintaining the highest standards of pet care. You will act as the extra eyes, ears, and hands for veterinarians and technicians, managing the flow of clients and pets to maximize productivity without compromising the quality of service.
In this role, you will embody the Five Principles of Mars, Inc.—Quality, Responsibility, Mutuality, Efficiency, and Freedom—within your team and daily interactions. You will work closely with the Practice Manager and Chief of Staff to foster a culture where associates feel engaged and clients receive exceptional, compassionate care. Whether you are preparing exam rooms, educating pet owners on wellness plans, or mentoring new team members, your goal is to create an environment where the team delivers world-class preventive care.
The Five Principles
Our culture is built on five core values that guide every decision and interaction:
- Quality: The consumer is our boss; quality is our work, and value for money is our goal.
- Responsibility: As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
- Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
- Efficiency: We use resources to the full, waste nothing, and do only what we can do best.
- Freedom: We need freedom to shape our future; we need profit to remain free.
Hiring Process & Application
If you are a current associate, please apply through our internal career site by logging into Workday and selecting the Jobs Hub app or searching for "Browse Jobs." For external candidates, please submit your application through our public career portal. We are committed to a fair and transparent hiring process that values your unique skills and experiences.
Equal Opportunity Employer
Banfield is a drug-free, smoke-free, equal opportunity employer. We forbid discrimination based on age, color, race, religion, sex, disability, sexual orientation, or national origin in accordance with Federal and State Laws. We prioritize your well-being and professional growth, offering a comprehensive total rewards package designed to support you, your family, and even your pets.
Work location
Work model: On-site
10638, South Prospect Avenue, Beverly, Chicago, Lake Township, Cook County, Illinois, 60643, United States
Chicago, Illinois
Key Responsibilities
- check_circleManage client flow and triage to ensure efficient hospital operations and maximum productivity
- check_circleEducate clients on wellness plans, preventative care, and hospital services
- check_circleResolve client issues and maintain effective communication between associates and leadership
- check_circleCoordinate surgical cases and ensure equipment readiness for veterinary procedures
- check_circlePerform veterinary assistant and technician duties including patient preparation, restraint, and monitoring
- check_circleConduct administrative tasks such as medical charting, documentation, and inventory management
- check_circleAssist Practice Manager with scheduling, training, and supervising paraprofessional staff
Requirements
- verifiedAssociate's degree or veterinary technician certification/licensure preferred
- verifiedTwo years experience in healthcare, veterinary profession, or service-type industry required
- verifiedPrior supervisory experience preferred
- verifiedMedical background with medical terminology training preferred
Nice to Have
Associate's degree or veterinary technician certification/licensure. Two years experience at Banfield. Prior supervisory experience. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training.
Benefits & Perks
check_circleComprehensive Medical, Dental, and Vision Insurancecheck_circleGenerous Retirement Plans (401k and Roth) with company matchcheck_circlePaid Time Off and Holidayscheck_circleAssociate Life Insurance (company-paid) and Supplemental Life InsuranceCompany-Paid Short- and Long-Term Disability
Similar Job Opportunities
Skills, education and keywords
Skills: Veterinary Technician, Veterinary Assistant, CSC, Medical Terminology, Computer Skills, Specialized Software.
Education: Associate's degree or veterinary technician certification/licensure preferred.
Frequently asked questions about Shift Lead at Banfield Pet Hospital
What does a Shift Lead at Banfield Pet Hospital do?expand_more
In this Shift Lead at Banfield Pet Hospital role, you will manage client flow and triage to ensure efficient hospital operations and maximum productivity; educate clients on wellness plans, preventative care, and hospital services; resolve client issues and maintain effective communication between associates and leadership; and coordinate surgical cases and ensure equipment readiness for veterinary procedures.
What are the requirements for this Shift Lead role?expand_more
Banfield Pet Hospital is looking for candidates who meet the following requirements: Associate's degree or veterinary technician certification/licensure preferred; Two years experience in healthcare, veterinary profession, or service-type industry required; Prior supervisory experience preferred; and Medical background with medical terminology training preferred.
Where is the Shift Lead role at Banfield Pet Hospital located?expand_more
Shift Lead at Banfield Pet Hospital is based in 10638, South Prospect Avenue, Beverly, Chicago, Lake Township, Cook County, Illinois, 60643, United States. This is a on-site role.
Is this Shift Lead job remote, hybrid, or on-site?expand_more
Banfield Pet Hospital has listed this Shift Lead role as on-site.
How much experience is required for this Shift Lead role?expand_more
Shift Lead at Banfield Pet Hospital typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Shift Lead role at Banfield Pet Hospital?expand_more
Key skills for Shift Lead at Banfield Pet Hospital include Veterinary Technician; Veterinary Assistant; CSC; Medical Terminology; Computer Skills; and Specialized Software.
What education is required for Shift Lead at Banfield Pet Hospital?expand_more
Educational requirements for this role: Associate's degree or veterinary technician certification/licensure preferred.
What category does the Shift Lead role belong to?expand_more
Shift Lead at Banfield Pet Hospital is part of the healthcare & nursing job category on Recrutus.