Shift Coordinator
Not Disclosed•Full-TimeOn-site
location_onHelen Diller Civic Center North Playground, Civic Center Plaza, Civic Center, San Francisco, California, 94102, United States
About Hamilton Families
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing, and support the well-being of children experiencing homelessness. We currently operate these programs across five sites in San Francisco and have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials, and the wider Bay Area community.
About the Role
The Hamilton Families Shelter Program in the Tenderloin provides a safe place to sleep, three meals a day, and critical social services to 50 families nightly. As a Shift Coordinator, you will serve as a management-level leader responsible for the successful operation of these residential services. You will collaborate with two other Shift Coordinators to supervise a team of 12-14 Residential Counselors, ensuring 24/7 coverage and a supportive environment for families in immediate crisis or on the city's shelter waitlist.
This role is vital to maintaining the shelter's safety and operational integrity. You will manage union-represented staff, coordinate crisis interventions, and ensure compliance with health, safety, and fire regulations. The position requires flexibility to work day, afternoon-evening, or overnight shifts, with shared on-call availability for consultation and occasional staffing needs. Your day-to-day involves fostering a culture of growth and resourcefulness while directly supporting families as they transition toward permanent housing.
Why Join Us
We value diverse perspectives and believe in the potential for growth and development within our team. Our culture is built on being Resourceful, Helpful ("Yes, And"), and maintaining a Growth Mindset. We are Data Informed and deeply committed to EDI (Equitable, Diverse, and Inclusive) principles. Our commitment to welcoming all individuals creates a richness of viewpoints and a keen ability to challenge established thinking.
Hiring Process & Application
We encourage applicants to apply even if they feel they do not meet all the listed criteria. Your unique skills and experiences may be exactly what we need to succeed together. To apply, please submit your application through our official channels.
Equal Opportunity Employer
Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Word, Excel, Outlook, CPR, First Aid.
Education: Bachelor's in social welfare, counseling, hospitality, or related field strongly preferred.
Frequently asked questions about Shift Coordinator at Hamilton Families
What does a Shift Coordinator at Hamilton Families do?expand_more
Day-to-day, the Shift Coordinator at Hamilton Families will coordinate crisis intervention and emergency responses for residential staff; supervise union-represented residential staff in compliance with laws and policies; schedule regular and on-call staff to ensure 24/7 shelter coverage; and conduct performance appraisals and manage staff discipline and development.
What are the requirements for this Shift Coordinator role?expand_more
Hamilton Families is looking for candidates who meet the following requirements: B.A. in social welfare, counseling, hospitality, or related field; At least two years of proven experience supervising paid staff; Experience supervising union-represented employees preferred; Experience with mental health, substance abuse, domestic violence, or HIV/AIDS issues; Two years of experience managing a 24/7 human services program preferred; and Working knowledge of federal, state, and local employment laws.
Where is the Shift Coordinator role at Hamilton Families located?expand_more
Shift Coordinator at Hamilton Families is based in Helen Diller Civic Center North Playground, Civic Center Plaza, Civic Center, San Francisco, California, 94102, United States. This is a on-site role.