Service Technician
Not Disclosed•Full-TimeOn-site
location_on3760, South Cari Adam Drive, New Berlin, Waukesha County, Wisconsin, 53146, United States
About Leaf Home
We turn complex home improvement projects and endless to-dos into achievements. Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our mission is to deliver remarkable, end-to-end experiences that get the job done right at every step.
Our innovative products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, and This Old House. We are powered by extraordinary people, delivering convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. Consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally, we pride ourselves on our industry-leading culture.
About the Role
As a Service Technician, you will be the face of Leaf Home at customers' homes, responsible for servicing and maintaining our installed systems. This role exists to ensure our customers receive outstanding service during repairs, annual maintenance, and inspections. You will perform onsite inspections, troubleshoot issues, conduct basic plumbing repairs, and manage the removal or reinstallation of systems based on service ticket requests.
Your day will involve proactive engagement with homeowners to provide a superior customer experience, ensuring every interaction reflects our high standards. You will document and close services accurately in our ticketing system while adhering to strict job site safety rules and OSHA guidelines. This position requires comfort working at heights and the ability to handle occasional overnight travel, overtime, and weekend or evening hours to meet business needs.
Hiring Process
To join our team, please submit your application with your resume and relevant experience. Our process is designed to be efficient and respectful of your time. Selected candidates will be contacted for an initial screening to discuss your background and the role specifics. Following this, you may be invited for a technical assessment or interview with the hiring manager to discuss your experience with home systems and problem-solving abilities. We aim to move quickly to get you started on your journey with us.
Diversity, Inclusion, and Culture
Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. We recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, veteran status, or physical/mental disability.
We offer a wide-ranging benefits package including industry-best compensation, competitive health insurance, 401k with company match, paid time off, and individualized career development programs. Our culture is supported by Employee Resource Groups such as VetConnect, the DEI Committee, and the Women's Committee, ensuring every team member feels valued and supported.
Accessibility
Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, or participating in the employee selection process, please direct your inquiries to adarecruiting@leafhome.com.
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Skills, education and keywords
Skills: Basic Plumbing Repairs, Osha Guidelines, Remodeling, Construction.
Education: High school diploma or equivalent required.
Frequently asked questions about Service Technician at Leaf Home
What does a Service Technician at Leaf Home do?expand_more
A Service Technician at Leaf Home is responsible for the following: Document, schedule, and close service tickets accurately and in a timely manner; Proactively engage with customers to provide outstanding service experiences; Follow established job site safety rules, OSHA guidelines, and company safety policies; and Perform service, maintenance, and repairs on Leaf Home systems at customer homes based on service tickets.
What are the requirements for this Service Technician role?expand_more
Leaf Home is looking for candidates who meet the following requirements: High school diploma or equivalent; 2-4 years of experience in basic remodeling, construction, or a related field; Valid driver's license; and Must be legally authorized to work in the country of employment without sponsorship.
Where is the Service Technician role at Leaf Home located?expand_more
Service Technician at Leaf Home is based in 3760, South Cari Adam Drive, New Berlin, Waukesha County, Wisconsin, 53146, United States. This is a on-site role.