Service Technician

About the Role

The Service Technician is an integral part of our operations, serving as the face of Data Business Equipment (DBE) while delivering the world-class service our customers expect. In this field-based role, you will be the primary point of contact for a diverse portfolio of banking and security equipment, including ATMs, ITMs, cash recyclers, cash counters, security systems, and video surveillance infrastructure.

Your day involves quickly responding to dispatched service calls to provide both remote and onsite support. You will troubleshoot and repair complex electromechanical systems, perform scheduled preventative maintenance, and manage parts inventory. Success in this role requires balancing technical precision with exceptional customer relationship skills to maintain a professional image and ensure client satisfaction.

Working Conditions

This position involves a mix of physical activities typical for field service work. You will spend the majority of your time sitting and standing, handling sedentary tasks, and performing light to medium lifting (up to 50 lbs) and handling of equipment. The work environment is characterized by moderate noise levels. The role requires a clean driving record and the ability to travel to various customer locations.

Equal Opportunity Employer

Data Business Equipment is an Affirmative Action and Equal Opportunity Employer. We consider qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. This job description is not a contract for employment, and the employment relationship may be terminated at any time by either party.

Privacy & Compliance

Employees in this role must strictly comply with the letter and spirit of laws governing the privacy of consumer information, as well as DBE's internal Privacy Policy and Procedures.