Service Support Analyst
Not Disclosed•Full-TimeOn-site
location_onCedar Mill Drive, Lakewood Ranch, Manatee County, Florida, 34211, United States
About the Organization
Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team.
About the Role
As a Service Support Analyst, you will serve as the technically skilled frontline for our product ecosystem. You will be responsible for diagnosing and resolving service issues across gate systems, IP cameras, access control devices, DVR/NVR platforms, and alarm systems. Your day will involve performing remote troubleshooting, executing access-control updates, retrieving video for incident investigations, and proactively monitoring system health to identify and resolve issues before they escalate. You will act as the primary point of contact for communities, translating technical findings into clear, professional communication regarding findings, timelines, and next steps.
Working Hours
Please note: The working hours for this position are Sunday through Wednesday, 9:30 AM – 8:00 PM.
Hiring Process
Candidates selected for this role will be invited to participate in an interview process designed to assess technical aptitude, problem-solving skills, and cultural fit. Successful candidates will proceed to an offer stage upon completion of all interview rounds.
Equal Opportunity Employer
Envera Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. Envera Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Work location
Work model: On-site
Cedar Mill Drive, Lakewood Ranch, Manatee County, Florida, 34211, United States
Florida
Key Responsibilities
- check_circlePerform remote troubleshooting on IP-based devices including gates, cameras, and access control controllers
- check_circleRespond to access-control change requests by activating credentials and updating schedules
- check_circleExecute proactive system health checks to identify offline devices and network communication issues
- check_circleReview ISP connectivity outages and engage third-party vendors with detailed diagnostic findings
- check_circleAssess break/fix issues to determine if resolution can be completed remotely or requires escalation
- check_circleConduct internal system audits to validate device performance, data accuracy, and credential integrity
- check_circleManage inbound casework through email, phone, and Salesforce ensuring accurate documentation
- check_circleProvide clear communication to communities regarding findings, timelines, and required actions
Requirements
- verifiedHigh School diploma or equivalent
- verified2–3 years of technical support, monitoring, or security-system experience
- verifiedWorking knowledge of network fundamentals (IP addressing, device reachability, VPN/ISP connectivity, PoE concepts, routers/switches)
- verifiedProficiency using ticketing systems (Salesforce preferred)
Nice to Have
Technical coursework or certifications. Experience with CCTV video retrieval, timestamp-based searches, exporting footage, and preparing evidence packages. Hands-on experience with access control platforms including credential activation, schedule configuration, entry point assignments, and troubleshooting failed access events. Proficiency using Salesforce for ticketing.
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Skills, education and keywords
Skills: Salesforce, CCTV, Access Control, Intrusion Alarms, Ip-Based Devices, Ip Addressing, VPN, Isp, Poe, Routers.
Education: High School diploma or equivalent required.
Frequently asked questions about Service Support Analyst at Envera Systems
What does a Service Support Analyst at Envera Systems do?expand_more
Day-to-day, the Service Support Analyst at Envera Systems will perform remote troubleshooting on ip-based devices including gates, cameras, and access control controllers; respond to access-control change requests by activating credentials and updating schedules; execute proactive system health checks to identify offline devices and network communication issues; and review isp connectivity outages and engage third-party vendors with detailed diagnostic findings.
What are the requirements for this Service Support Analyst role?expand_more
To qualify for the Service Support Analyst at Envera Systems position, applicants should have: High School diploma or equivalent; 2–3 years of technical support, monitoring, or security-system experience; Working knowledge of network fundamentals (IP addressing, device reachability, VPN/ISP connectivity, PoE concepts, routers/switches); and Proficiency using ticketing systems (Salesforce preferred).
Where is the Service Support Analyst role at Envera Systems located?expand_more
Service Support Analyst at Envera Systems is based in Cedar Mill Drive, Lakewood Ranch, Manatee County, Florida, 34211, United States. This is a on-site role.
Is this Service Support Analyst job remote, hybrid, or on-site?expand_more
Envera Systems has listed this Service Support Analyst role as on-site.
How much experience is required for this Service Support Analyst role?expand_more
Service Support Analyst at Envera Systems typically requires 2–3 years of relevant experience at the mid level level.
What skills do you need for the Service Support Analyst role at Envera Systems?expand_more
Key skills for Service Support Analyst at Envera Systems include Salesforce; CCTV; Access Control; Intrusion Alarms; Ip-Based Devices; Ip Addressing; VPN; and Isp.
What education is required for Service Support Analyst at Envera Systems?expand_more
Educational requirements for this role: High School diploma or equivalent required.
What category does the Service Support Analyst role belong to?expand_more
Service Support Analyst at Envera Systems is part of the it job category on Recrutus.
About Envera Systems
Envera Systems operates within the security systems services industry, headquartered in Dunedin, Florida. The organization specializes in protecting and securing communities through advanced software and technology-based solutions. Its primary client base includes community associations such as HOAs, COAs, and CDDs, as well as property managers and residential developers. Envera delivers effective and cost-efficient services focused on visitor management, access control, and video surveillance camera installations.
With nearly two decades of operational experience, the company deploys state-of-the-art systems designed to enhance security at gated entrances and community amenities, including pools and clubhouses. These technological implementations aim to safeguard neighborhoods while providing peace of mind to residents. Envera Systems continues to support the safety infrastructure of residential developments across the region through its established presence in Florida.
Browse more roles: All Envera Systems jobs, it jobs on Recrutus.