The Service Support Analyst role at Envera Systems is a technical frontline position within the operations team, dedicated to maintaining smart community security and access control solutions. Key responsibilities include performing remote troubleshooting on IP-based devices such as cameras and gate systems, managing access control updates and credential issues, and conducting proactive system health checks to prevent service disruptions. The position requires diagnosing network connectivity problems, retrieving video footage for investigations, and documenting all casework in Salesforce while communicating clearly with community stakeholders. This opportunity appeals to candidates seeking a collaborative environment focused on innovation and operational excellence. The role offers a unique schedule working Sunday through Wednesday and provides the chance to support safety initiatives across a growing multi-state organization.